Associate, Client Services

Associate, Client Services Role at Cotality

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision and insights across the ecosystem. Our global team uses our network, scale, connectivity, and technology to support the largest asset class in the world. We are committed to a diverse and inclusive culture where you can collaborate, feel valued, develop skills, and directly impact the real estate economy.

What we offer

• Casual, collaborative environment within a cool team
• Culture focused on personal development; opinions and ideas are valued
• Influence on technical decisions and regular learning opportunities (e.g., lunch & learn, LinkedIn Learning)
• Social activities: dinners, barbecues, Happy Hours, etc.
• Hybrid / work-life balance options
• Competitive benefits, including group insurance and retirement plans
• Modern equipment and technology tools

Who we are

Prospects by Cotality offers two essential productivity and marketing tools for real estate agents: a real estate CRM and mobile real estate search. Our CRM supports growth by managing hundreds of millions of client relationships; our mobile search tool provides access to millions of listings. We have a growing user base in North America.

Responsibilities

• Provide professional assistance to customers by phone and email
• Resolve level 1 technical problems related to the software
• Offer outstanding customer service and provide information on products and services
• Share information on promotions and billing; provide guidance on optimal product use
• Assist with product testing to help troubleshoot issues; support the development team with new features and bug fixes
• Ensure mobile synchronization configurations are set up for clients

Exigences / Job Qualifications

• 2+ years of experience in customer service, technical support, and applications
• Knowledge of Windows PC environments and email systems; comfortable with common business software
• Excellent written and spoken communication skills in both French and English
• Strong learning ability and adaptability; able to work in a dynamic environment
• Excellent interpersonal skills and ability to manage stress

Assets / Atouts

• Knowledge of the real estate industry

Must-Haves / Compétences requises

• Computer support training or 2+ years of experience in customer service, technical support, and applications
• Knowledge of computer systems (Windows and Mac) and mobile systems (iOS and Android)
• Fluent in French and English (verbal and written)
• Ability to learn quickly and stay organized
• Ability to handle stress in a dynamic environment and maintain professionalism

Thrive with Cotality

We offer a benefits experience designed to support your whole self, with flexible work options, competitive time off and health coverage, and meaningful perks and growth opportunities.

• Generous vacation accrual and holidays; well-being and volunteer time off
• Parental leave and baby stipend
• Extended health and dental plans with mental health support
• RRSP with company match
• Well-being stipend and other benefits

Diversity & Equal Opportunity

Cotality is an Equal Opportunity employer committed to a diverse and inclusive workforce. We value unique contributions and experiences and offer a competitive salary and benefits package.

How to apply

Please apply on our website for consideration. Privacy notices and policy apply.

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