Account Coordinator

Overview

We are a consumer-packaged goods company located in downtown Montreal, that manufactures, develops, designs and markets consumer products under license for a major American national brand. We are currently seeking an Account Coordinator who is hands-on and committed with a “can do” attitude. You will play a key support role in the supply chain process. Reporting to the Sales Operation Manager, this position requires candidates to work with domestic customers and overseas vendors.

Responsibilities

• Sales and Account Coordination:
• Serve as the main point of contact for assigned accounts, ensuring timely, consistent, and professional communication.
• Manage key accounts in the U.S. and Canada from A to Z through effective planning and by maintaining strong relationships.
• Collaborate with the sales team to develop and implement account-specific sales strategies and annual business plans.
• Analyze sales trends, sell-through rates, and inventory levels to recommend purchasing and replenishment strategies.
• Accurately relay client needs and feedback to internal departments (e.g., sales, product development, engineering, marketing) and ensure timely follow-up.
• Track and manage project timelines, coordinating with cross-functional teams to meet deadlines and deliverables.
• Support the sales team by preparing quote sheets, reviewing and renewing contracts, pricing, and other sales documentation.
• Oversee item setup and maintenance in both the ERP system and customer portals, ensuring accuracy and compliance.
• Manage day-to-day operations, including order processing, compliance testing, chargeback validation, and related fulfillment activities.
• Proactively resolve customer issues, including shipment delays, order discrepancies, or system-related challenges, with minimal supervision.

Logistics and Supply Chain Coordination

• Process and release orders to overseas suppliers and US warehouse.
• Oversee and monitor orders to ensure that they are accurate and delivered on time.
• Coordinate with finance to establish and monitor inventory metrics.
• Liaise with 3PL and factories for any orders/logistics issues.

Qualifications

• Highly detail oriented.
• University degree and/or equivalent work-related experience.
• Proven experience to work with overseas suppliers and North America retail market.
• Intermediate to advanced Excel skills, strong command of MS Office software.
• Prior experience working with customer’s portals such as Wal-Mart Retail Link and Target Partners Online is an asset.
• Able to form productive relationships with all levels of an organization on an ongoing basis.
• Able to plan and prioritize in a fast-paced environment.
• Demonstrated ability to work under pressure, managing several accounts simultaneously with minimal supervision.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales, Business Development, and Supply Chain
• Industries: Manufacturing

You will gain visibility in this role and be exposed to growth opportunities through a blend of on-the-job experience, training, and mentorship.

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