deskside support technician

Overview

Join to apply for the deskside support technician role at CISM Gestion Informatique.

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

• 3 years to less than 5 years
• On the road

Work locations and travel

Work locations may vary. Frequent or constant travel is required from the employee.

Work setting

• Help desk
• Information technology
• Information technology (IT) infrastructure
• Information technology (IT) service provider

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computers
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

• Information Technology Infrastructure Library (ITIL)
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• 3D graphic software
• Image editing software
• Project management software
• HTML editing software
• Desktop publishing software
• Database software
• Mac OS
• Quick Books
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP / IP
• Wireless networks

Type of experience

• Call centre

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Technical support

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

• Health benefits: Dental plan, Health care plan, Vision care benefits
• Financial benefits: As per collective agreement, Mileage paid
• Other benefits: Free parking available, Learning/training paid by employer, Paid time off (volunteering or personal days), Team building opportunities

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security

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