Responsable informatique / Information Technology Manager

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

The vibrant new centrepiece of the cityu2019s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Responsable informatique

Le Four Seasons Hôtel Montréal est à la recherche d’une personne qui partage notre passion pour l’excellence et cherche à créer une expérience mémorable pour nos employés et nos invités. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d’intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client.

À propos de Four Seasons Hôtel Montréal

Situé au cœur du Golden Square Mile de Montréal, le Four Seasons Hôtel Montréal offre bien plus qu’un simple séjour e0 la proposition d e9di e9e. De la gastronomie de renomm e9e mondiale au restaurant Marcus e0 la d e9tente au spa Guerlain, class e9 cinq e9toiles par Forbes, en passant par l 60acc e8s exclusif e0 Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d e9l e9gance, d e9shospitalit e9 et de culture.

À propos du rôle :

Le / la responsable informatique aide le Directeur informatique e0 fournir un haut niveau de disponibilit e9 op e9rationnelle et de stabilit e9 tant pour le r e9seau standard que pour la technologie sp e9cifique e0 loindustrie. Le / la responsable informatique s3a assur e9 que les systèmes cl e9s sont disponibles vingt-quatre (24) heures par jour; 20tabl e0 et maintiens des proc e9dures d e9utilisation et de connaissance du mat e9riel pour tous les syst e8mes; e9tablit et maintient des proc e9dures de s e9curit e9 des syst e8mes conformes aux exigences de contr f4le et e0 la politique d e9entreprise.

Ce que vous ferez :

Cette personne maintient des registres pr e9cis de tous les syst e8mes; des probl e8mes liés aux mat e9riaux et logiciels ainsi que des demandes de service

Maintient un support efficace pour les utilisateurs ainsi que pour les autres syst e8mes, y compris le back-office, les ventes, la restauration, les applications de ressources humaines ou autres applications de l 10 e9tablissement

Connaissances d e9applications sp e9cifiques e0 l e9industrie h f4teli e8re et interfaces est pr e9f e9r e9es (exemple : Opera, Delphi, Back Office, Spa, Workday)

Responsable du support du r e9seau et de la s e9curit e9 du r e9seau d'H f4tel, le maintien du r e9pertoire interne, le maintien d e9infrastructure du serveur, le maintien d e9infrastructure de R e9seau, la protection de r e9seau et la mise en œuvre d e9outils de basculement (pare-feu, s e9curit e9 Web, dispositifs de connexion multiple, etc.)

Maintiens et promeut les principales normes technologiques de Four Seasons comme décrit dans la base de donn e9e informatique de Four Seasons

Si besoin, participe e0 et mène e0 bien la coordination de nouvelles acquisitions de syst e8mes, de grands projets initi e9s par Four Seasons ou de nouvelles impl e9mentations technologiques

Bonne connaissance et support de Microsoft Desktop OS et applications

Fournis un support direct aux clients et support technique pour les conf e9rences et des salles de r e9ception.

Aide le Directeur Financier dans l e9administration de tout ce qui est li e9 e0 la maintenance informatique et aux contrats de services et est charg e9 de d e9terminer l e9tendue de la maintenance, des contrats de services, des n e9gociations de contrat et des appels d e9offre

Ce que vous contribuez :

Le candidat doit avoir minimum trois ans d e9xp e9rience e0 un poste informatique dans un h f4tel, y compris deux ans e0 un poste de management

Une ma20trise avanc e9e du fran7ais e0 l e9oral et e0 l e9crit est requise.

Un niveau avanc e9 d 13anglais est requise pour assurer des communications orales et e9crites avec les partenaires d e9affaires, les parties prenantes, les fournisseurs majoritairement internationale.

Avoir de l e9exp e9rience en gestion de projet et des connaissances en applications relatives e0 l e9industrie h f4teli e8re telles que : PMS, HSIA, POS est un atout

Un dipl f4ume universit e9 en informatique est préférable.

Ce que nous offrons :

Couverture maladie compl e9mentaire (dentaire, vision, assurance vie, m e9dicaments, etc.)

Rabais au restaurant MARCUS et au spa

Journ e9es de reconnaissance (employ e9 du mois, anniversaires, ann e9es de service, etc.)

Repas offerts sur place (Caf e9 1440)

R e9gime de retraite avec contribution de l e7employeur

Cong e9s pay e9s incluant 2 j e9ours f e9ri e9s flottants par an

Programme de formation et de d e9veloppement

Programme de voyage pour enseignants incluant des nuit e9es gratuites dans d'autres e9tablissements Four Seasons (selon anciennet e9 et disponibilit e9)

Et plus encore !

La liste des t e2ches ci-dessus n50est pas exhaustive et peut eatre amen e9e voluer selon les besoins de l e9h f4tel et les situations op e9rationnelles.

Notre organisation est un employeur engag e9 en matière d e9quitt e9 et de diversit e9. Le masculin est utilis e9 uniquement pour all e9ger le texte.

Information Technology Manager

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hôtel Montreal :

Located in the heart of Montreals Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role :

The IT Manager helps the Director of IT to provide a high level of operational readiness and stability for both the standard network and industry-specific technology. The IT Manager ensures that key systems are available twenty-four (24) hours a day; and maintaining procedures for the use and knowledge of equipment for all systems; and maintaining system security procedures that comply with control requirements and business policy.

What you will do :

This person maintains accurate records of all systems; materials and software issues as well as service requests

Maintain effective support for users as well as other systems, including back office, sales, catering, people & culture applications or other institutional applications

Knowledge of hotel industry-specific applications and interfaces is predictable (e.g. Opera, Delphi, Back Office, Spa, Workday, Outlook, Teams).

Responsible for network support and network security, maintaining internal directory, maintaining server infrastructure, maintaining Network infrastructure, network protection and implementing rocking tools (firewall, web security, connection devices, multiples.

Maintains and promotes the main technological standards of Four Seasons as described in the Four Seasons computer database

Participate in property-level, corporate-initiated technology implementations

Provide administration services, to include contribution to technology capital and operating budgets

Good knowledge and support of Microsoft Desktop OS and applications.

Provide direct support to customers and support technique for conferences and reception rooms

Assists the It Director in the administration of everything related to IT maintenance and service contracts and is responsible for the study of maintenance, service contracts, contract negotiations and tenders

Implement technology "Best Practices"

Establish Monthly Meetings with assigned business units. Monthly review and update meeting minutes and action log.

Establish maintain Knowledge Base. Facilitate the knowledge transfer to junior employees.

What you bring :

The candidate must have at least three years of experience in a computer position in a hotel, including two years in a management position

Advanced proficiency in oral and writing French is required.

An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers that are predominantly international.

Having project management experience and knowledge of hospitality applications such as PMS, HSIA, POS is an asset

A university degree in computer science is preferable.

What we offer :

Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

Discounts at MARCUS Restaurant and the Guerlain Spa.

Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

Complimentary meals per shift at Café 1440.

Employer-contributed retirement plan.

Paid vacation plus two additional floating holidays per year.

Strong training and development programs.

Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

And more!

Note : La liste des tâches ci-dessus nest pas exhaustive et peut eatre amen e9e voluer selon les besoins de l e9h f4tel et les situations op e9rationnelles.

Equal opportunity : Notre organisation est un employeur engag e9 en mati e8re d e9equit e9 et de diversit e9. Le masculin est utilis e9 uniquement pour all e9ger le texte.

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