IT Support Specialist

Overview

Our Client, a Ride-Share company, is looking for an IT Support Specialist for their Montreal, QC location.

Responsibilities

• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
• Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
• Assist with AV setup for internal meetings and events
• Okta, Google, and software service administration
• Deploy and support software to end-users
• Respond to support requests in the IT Helpdesk both in person and via our ticketing system
• Managing inventory for hardware and software
• Know and work with your points of escalation to improve the End User experience
• Improving and updating our internal and user-facing Kbase

Requirements

• A positive, service-oriented attitude with a customer obsession mindset
• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc.
• Experience with administration of Apple computer products using enterprise management tools
• Knowledge and hands-on experience managing Windows laptops and desktops
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
• Strong macOS hardware and software troubleshooting experience
• Solid critical thinking and problem-solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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