Responsable informatique / Information Technology Manager

Overview

Join to apply for the Responsable informatique / Information Technology Manager role at Four Seasons Hotels and Resorts.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

About the Role

The IT Manager helps the Director of IT to provide a high level of operational readiness and stability for both the standard network and industry-specific technology. The IT Manager ensures that key systems are available twenty-four (24) hours a day; establishes and maintains procedures for the use and knowledge of equipment for all systems; and maintains security procedures for systems that comply with control requirements and the company policy.

What You Will Do

• This person maintains accurate records of all systems; materials and software issues as well as service requests.
• Maintain effective support for users as well as other systems, including back office, sales, catering, people & culture applications or other institutional applications.
• Knowledge of hotel industry-specific applications and interfaces is preferable (ex : Opera, Delphi, Back Office, Spa, Workday).
• Responsible for network support and network security, maintaining internal directory, maintaining server infrastructure, maintaining Network infrastructure, network protection and implementing tools such as firewall, web security, connection devices, multiple.
• Maintains and promotes the main technological standards of Four Seasons as described in the Four Seasons computer database.
• Participate in property-level, corporate-initiated technology implementations.
• Provide administration services, to include contribution to technology capital and operating budgets.
• Good knowledge and support of Microsoft Desktop OS and applications.
• Provide direct support to customers and support for conferences and reception rooms.
• Assists the IT Director in the administration of IT maintenance and service contracts and is responsible for maintenance, service contracts, contract negotiations and tenders.
• Establish monthly meetings with assigned business units and maintain meeting minutes and action log.
• Establish and maintain Knowledge Base; facilitate knowledge transfer to junior employees.

What You Bring

• The candidate must have at least three years of experience in a computer position in a hotel, including two years in a management position.
• Advanced proficiency in oral and writing French is required.
• An advanced level of English is required for communication with business partners and suppliers predominantly international.
• Experience in project management and knowledge of hospitality applications such as PMS, HSIA, POS is an asset.
• A university degree in computer science is preferable.

What We Offer

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversaries, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
• And more!

The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Travel Arrangements and Hospitality

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