Delivery Consultant - Technology Expert Labs

Overview

Delivery Consultant - Technology Expert Labs at IBM. Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best: running and growing their business.

Excellent onboarding and industry-leading learning culture will set you up for a positive impact while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your Role And Responsibilities

As a Technical Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. You will apply technical expertise to ensure world-class delivery while leveraging consultative skills such as problem-solving, hypothesis-based methodologies, communication, and service orientation. You will collaborate with clients to optimize and trailblaze new solutions addressing real business challenges. Your day-to-day may include:

• Solving Client Challenges Effectively: Understand clients' main challenges and develop solutions that deliver true business value through design, development, integration, implementation, migration, and product support with urgency.
• Agile Planning and Execution: Create and execute agile plans, installing and provisioning assets, testing, migrating to production, and day-two operations.
• Technical Solution Workshops: Conduct and participate in technical solution workshops.
• Building Effective Relationships: Develop relationships at all levels—from engineers to CxOs—with experience navigating debates to reach constructive resolutions.
• Self-Motivated Problem Solver: Demonstrate initiative, curiosity, and ability to navigate data and people to present solutions.
• Collaboration and Communication: Work effectively across the client, partner, and IBM teams.

IBM is seeking an experienced and dynamic Technical Delivery Consultant to work directly with customer accounts and to customize, extend and deploy IBM Verify Customer Identity CIAM, IBM Verify Workforce Identity, IBM Verify Identity Privileged Identity software in customer environments. The Consultant is a technical, customer-facing role delivering projects leveraging IBM Verify Portfolio (CIAM, Verify Access, Verify Governance, Verify SaaS, and Identity Privilege). The ideal candidate will have Identity Access Management IAM domain expertise with IBM Verify, providing expert guidance, implementation, and support for IBM clients.

You will have expertise in software and system design, including knowledge of web applications, Kubernetes, and Dockers in Linux and Windows environments, and the ability to manage and support customized developments and implementations. You are responsible for successfully deploying integration solutions based on IBM Hybrid Cloud approach. You will directly help clients transform their business and solve complex problems. You will define the scope and vision for projects delivering customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Required Technical And Professional Expertise

• In-depth knowledge of Identity and Access Management domain, technologies, and best practices
• Expertise in deploying and managing IBM Verify solutions
• Strong understanding of security protocols, authentication, authorization, and access control mechanisms
• Experience with integration of IBM Verify with various applications and systems
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Development and/or systems engineering experience
• Technical support or consulting client-facing experience, preferably with an organization serving mission-critical operations
• Has provided technical leadership (Architecture, Design, Development oversight) and team leadership on technology projects
• Knowledge of Linux and Windows system administration
• Scripting skills
• Experience developing and deploying code in a High Availability environment
• Hands-on experience with AWS, MS Azure and/or other cloud computing platforms
• Hands-on experience configuring VMware (Workstation/ESXi) environments
• Strong knowledge of directory services (LDAP and Windows Active Directory)
• Strong knowledge of security best practices
• Leadership skills is a plus

Preferred Technical And Professional Experience

• Installation, configuration, and administration of IBM Verify tools
• Experience with Identity and Access Management security domain
• Knowledge in applying patches and upgrades on IBM Verify
• Expertise in migrating IBM Verify on-prem to IBM Verify SaaS
• Expertise integrating applications with IBM Verify
• Infrastructure design or solution engineering/architecture skills
• Understanding of Kubernetes and Dockers
• Knowledge of secure backups and secure restore best practices
• Creating/supporting the formulation of statement of work (SOW)
• Assessing duration/activities/resources/prerequisites involved in an engagement

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

J-18808-Ljbffr