UX Designer, Research and marketing

UX Designer, Research and Marketing

Apply remote type : The work arrangement for the position is hybrid. Locations: Montréal, Lévis. Time type: Full time. Posted on: Posted Yesterday. Job requisition id: R2511419

Temporary position for 20 months.

As a UX designer, you are responsible for defining and enriching the user experience of members and clients on various virtual platforms. Your role includes defining user journeys and the experience members and clients should have within the digital ecosystem, based on organizational goals, user needs, and technological capabilities. You will advise and assist clients and partners in delivering key member- and client-focused solutions. Using your analytical skills and detailed knowledge of the business line, you will solve complex problems, prepare recommendations, solutions, and action plans aligned with organizational objectives. You will interact with stakeholders across different fields to understand their needs and communicate the different aspects of the user experience. Your specific responsibilities include:

• Identifying opportunities to improve member and client experience, defining business objectives, and validating user needs.
• Defining user journeys and desired experiences based on research and analysis.
• Designing mock-ups, user personas, functional specifications, and information architecture for various projects.
• Creating experiments and testing solutions to understand digital client behaviors and enhance platform performance.
• Monitoring trends, identifying opportunities, and recommending improvements in digital and user-focused design practices.
• Collaborating with UI, product management, and IT teams to ensure smooth co-creation processes and alignment with business goals.

What we offer

• Competitive salary and annual bonus
• Four weeks of flexible vacation from the first year
• Defined benefit pension plan providing predictable retirement income
• Group insurance including telemedicine
• Reimbursement for health and wellness expenses and telework equipment
• Benefits are subject to eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• Minimum of four years of relevant experience
• Other combinations of qualifications and experience may be considered
• Knowledge of French is required

Action oriented, Complexity, Customer Focus, Differences, Innovation, Interpersonal Savvy, Nimble learning

LI-Hybrid

Trade Union (if applicable)

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming, respecting, and valuing individuals for who they are, learning from differences, embracing uniqueness, and fostering a positive workplace for all. We have zero tolerance for discrimination of any kind. Our teams should reflect the diversity of the members, clients, and communities we serve.

If you require accommodations during the recruitment process or in the role, please let us know. We are happy to provide support at any stage.

Job Family : Marketing (FG)

Unposting Date : 2025-09-02

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About us

Desjardins Group is North America's largest cooperative financial group, with over 52,000 employees. Recognized as one of Canada's top employers by Mediacorp and Forbes, we offer a wide range of financial products and services, including personal and business banking, wealth management, insurance, and more. Pursuing a career here means being part of an organization that puts people first.

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