Help Desk IT Technician

Description de l'entreprise

Behaviour Interactive is the largest Canadian gaming studio, with more than 1,300 employees worldwide. Behaviour is best known for its flagship franchise, the multiplayer survival horror game Dead by Daylight, which has entertained more than 60 million players across multiple platforms. The studio is currently expanding its portfolio of original IP with multiple projects. Behaviour has also established itself as one of the world’s leading providers of external development services. The company has partnered with many of the gaming industry’s leaders, including Microsoft, Sony, EA, Warner Bros. Discovery, and Take-Two, among others. Over more than 30 years, Behaviour has developed an award-winning culture. The company was named one of the Best Places to Work in Canada by GamesIndustry.biz, and has received Deloitte Canada’s Enterprise Fast 15 and Best Managed Company awards. Headquartered in Montreal, Behaviour has studios in Toronto (Behaviour Toronto), Seattle (Midwinter Entertainment), the UK (Behaviour UK - North & South), and the Netherlands (Behaviour Rotterdam).

Le rôle

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto, Rotterdam, and the UK. Our day-to-day work revolves around two core focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes creative limits, including our signature IPs like Dead by Daylight. Join us and be part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value individuals of all ages, sexes, ethnicities, religions, sexual orientations, gender identities, civil statuses, disabilities, or other protected characteristics as per applicable law.

En tant que Help Desk Technician, vous serez responsable de :

• Provide technical support and assistance to end-users via Teams, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Assist with the setup and deployment of new equipment.
• Maintain accurate records of issues and resolutions using a ticketing system.
• Provide training and guidance on software and hardware usage.
• Ensure timely follow-up and closure of support requests.
• Stay updated with the latest technology trends and best practices.
• Follow and maintain global IT Security Policies.
• Be available to work outside regular hours for emergencies and maintenance.

Ce que nous recherchons :

• College Diploma in Computer Technology or equivalent.
• At least 3 years of proven experience as a Help Desk Technician or similar role in a Windows environment.
• Ability to work independently and focus on customer service.
• Strong knowledge of Windows and Mac OS.
• Excellent problem-solving and communication skills.
• Strong organizational skills and attention to detail.
• Ability to communicate and read in French is an asset.
• Fluent in English, spoken and written.

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