Production Support

Application Production Support

Job Duration : 12 months contract

Location : Montréal QC H3A 2A6

Pay Range : $50-$58 / hour on T4

Work schedule : Monday-Friday

Job Description

The position at a glance

Application Production Support (APS) team, responsible for maintaining and supporting applications under the scope of North America Business Lines.

Teams are in USA, Canada and India, ensuring full coverage to the business lines that APS support. APS is a 24/7 team, ready to respond to any application-related issues.

The team aims to maintain the integrity, stability, and continuity of the supported platforms, with the main objective of safeguarding the availability of the applications at the start of every business hour.

The team strives to implement the standard IT Policies in line with the GROUP and NAR standards, always ensuring compliance with the IT Security policies enforced by the group.

APS team actively participates in the APS transformation, constantly adjusting and adapting to the needs of the business lines we support.

The APS goal: "Bringing value to the Business".

Work Scope In detail

• Investigate production issues and coordinate resolution with stakeholders, clients, software vendors, and technology specialists for a timely resolution.
• Support product deployment life cycle for new releases, standards, and patches.
• Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards.
• Provide support for projects along with timely reporting on status updates and risks.
• Prepare documents for business continuity planning, architecture, and disaster recovery procedures for the APS supported platforms.
• Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
• Participate in governance and audit initiatives and support the resolution of non-compliance findings/recommendations.
• Participate in the resolution of situation reviews triggered by major incidents along with documentation of post-incident report.
• Participate in global projects working with teams from US, Canada, Paris, India, Philippines.

Preferred qualifications

• Minimum 5 years’ experience in application production support.
• Hands-on experience with UNIX, Linux, and Shell Scripts.
• Hands-on experience with Oracle (preferred) SQL and PL/SQL.
• Experience with Windows servers.
• Knowledge in Infrastructure/security technologies like Client, WebSphere, ToClientat, firewalls, PGP encryption, CFT, IBM MQ Series, etc.
• Must be able to work flexible hours (morning shift, evening shift, weekend support).
• Strong problem-solving skills.
• Possess time management and priority management skills.
• Team player while being able to work autonomously.
• Ability to work under pressure to support critical 24x7 production platform.
• Professional English level skill for verbal and written communication (Follow the Sun requirement).

Good to have

• Experience in working with geographically diversified teams.
• ITIL Framework knowledge will be an asset (incident/problem/change process).
• Dynatrace Knowledge.
• Ability to use Excel for data analysis and reporting.
• Bilingual (French/English).

Seniority level

Entry level

Employment type

Contract

Job function

Finance

Industries

Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at eTeam by 2x.