Delivery Services Specialist (E-commerce)

Description de Poste

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Location : 300 Léo-Pariseau, suite 2300, Montréal, QC, Canada, H2X 4B3

Hybrid

About Us

Nestlé Nespresso SA is the pioneer and leader in high-quality portioned coffee. The company collaborates with over 140,000 farmers across 18 countries through its AAA Sustainable Quality Program, promoting sustainability on farms and surrounding landscapes. Launched in 2003 with Rainforest Alliance, this program enhances harvest yield and quality, ensuring a sustainable supply of premium coffee while improving farmers' livelihoods.

In 2022, Nespresso achieved B Corp certification, joining a global movement of over 6,500 purpose-driven companies committed to social and environmental responsibility.

Headquartered in Vevey, Switzerland, Nespresso operates in 74 markets with over 13,000 employees. In 2022, it managed a retail network of 791 boutiques. For more information, visit the Nespresso corporate website.

Position Overview

Business Area : Nestlé Nespresso Canada

Job Title : Delivery Services Specialist

Location : 300 Léo-Pariseau, suite 2300, Montréal, QC, Canada, H2X 4B3

Hybrid

Role Summary

Reporting to the Delivery Services Manager, the Delivery Services Specialist will ensure exceptional last-mile delivery services that meet customer expectations and adhere to Nespresso’s standards. The role involves driving innovative, sustainable solutions and managing daily operations of last-mile delivery and transportation for the Canadian market.

Key Responsibilities

Business Development & Innovation

• Lead delivery service innovations and project initiatives to enhance customer experience.
• Collaborate with commercial and supply chain teams to optimize distribution networks and maintain high service levels.
• Manage B2C parcel operations, liaising with logistics providers and carriers, and drive continuous improvement.
• Plan seasonality, establish KPIs, conduct cost analyses, and implement cost-saving measures.

Parcel Operations & Vendor Management

• Oversee daily parcel operations and vendor relationships, ensuring performance standards.
• Conduct regular reviews, performance assessments, and continuous improvement initiatives.

Cost Analysis & Savings

• Analyze variable distribution expenses, report findings, and recommend savings strategies.
• Use simulations and reports to identify efficiencies, optimize lead times, and mitigate compliance risks.

Qualifications

• Bilingual in English and French.
• 4-8 years of experience in logistics, transportation, or distribution, with D2C and last-mile expertise.
• Ecommerce or retail experience required.
• Bachelor’s degree or equivalent in Supply Chain, Operations, or Procurement.
• Experience in fast-paced, global matrix organizations and project leadership.
• Proficiency with logistics systems and external vendor management.

Benefits

• Comprehensive benefits including health and dental from day one.
• Company-matched pension plan, vacation, personal days, flexible / hybrid work.
• Training, development, educational reimbursement, bonuses.
• Gender affirmation, fertility, surrogacy, adoption benefits.
• Free coffee machines, coffee credits, discounts on products and store access.

Additional Information

Applications are reviewed as received. Nestlé Canada promotes diversity and inclusion. If accommodations are needed during the recruitment process, please inform Human Resources.

We consider all applicants without regard to education, perspectives, culture, ethnicity, race, gender, age, language, veteran status, religion, disability, sexual orientation, or beliefs.

Join us in delivering excellence at Nespresso.

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