About Bloom
Bloom is a full-service digital marketing agency with 18+ years of driving revenue growth and client retention through our proprietary BOREAL methodology. Rooted in our values—Transparency, Accountability, Respect, Action-Driven, Collaboration, and Curiosity—we foster a professional, supportive, and innovative environment where top talent thrives. At Bloom, you’ll tackle meaningful challenges alongside passionate colleagues, working in a culture that values your growth and achievements.
Why You’ll Love Working Here
- Mission-Driven Impact : Your strategic leadership directly shapes client success and agency growth.
- Collaborative Culture : Partner across departments in a transparent, accountable, and respectful setting.
- Growth & Development : Access professional development stipends, executive offsites, and mentorship.
- Innovation Focus : Pilot AI and MarTech solutions with autonomy to drive next-generation service delivery.
- Work–Life Balance : Flexible hybrid schedule and supportive leadership that values well-being.
What Success Looks Like
Reduce client churn by strengthening long-term partnerships and trust. Unlock upsell opportunities through strategic account growth. Collaborate with the Executive Team to define and refine success metrics and benchmarks. Elevate the department’s client-centric culture, reflected in outstanding feedback. Ensure clients enjoy a seamless, integrated digital marketing experience across all our services. What You’ll Do
Client Strategy & Growth
Own Client Success & Expansion : Drive deep account insights to reduce churn and foster upsells. Executive Relationship Management : Cultivate C-level partnerships and navigate escalations with poise. New Business Support : Co-lead proposals and pitches that showcase Bloom’s strategic edge. Team Leadership & Culture
Lead a 15+ Person Team : Shape talent, succession, and professional development strategies. Elevate Professionalism : Mentor Account Directors to build strategic client partnerships that fuel growth. Operations & Collaboration
Optimize Service Delivery : Standardize onboarding, QA, and workflows in partnership with Ops. Resource Planning : Forecast staffing needs, manage a hybrid / remote team, and ensure capacity alignment. Cross-Functional Synergy : Work closely with Media, Creative, Analytics, and Tech to deliver seamless client journeys. Innovation & Thought Leadership
Champion AI & MarTech : Lead pilots and scale innovative tools that future-proof service delivery. Strategic Planning : Co-author Bloom’s roadmap as a key Executive Team member. External Visibility : Represent Bloom at industry events, conferences, and client forums. About You
Experienced Leader : 12+ years in agency client services and account management, including 6+ years guiding strategy and P&L at the senior level. High-Calibre Communicator : Executive presence with exceptional negotiation and stakeholder-management skills. Bilingual (EN / FR) : Proven success leading distributed or international teams. Data & Innovation-Driven : Leverage analytics and emerging technologies to inform strategy. Values Aligned : You thrive in a transparent, accountable, respectful, action-driven, collaborative, and curious environment. Compensation & Benefits
Competitive compensation based on experience Comprehensive health benefits (Medical, Dental, Vision) Professional development stipend to support your growth Flexible hybrid schedule : balance in-office collaboration and remote work Executive offsites & industry conference budget Ready to lead Bloom’s Client Services into our next era of growth and innovation? Apply now to join our Executive Team!
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