IT Support Specialist

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At Web Hosting Canada (WHC), we are passionate about helping Canadians succeed online by offering reliable website, domain, and email services tailored to their needs. Our mission extends beyond being a leader in online solutions—we strive to create a workplace that fosters growth, innovation, and connection. If you thrive in a dynamic, caring environment and are excited about shaping Canada's tech landscape, we'd love for you to join our team!

About The Role

As WHC’s IT Support Specialist, you’ll take the lead on all internal IT systems, ensuring that our team is supported, secure, and productive. This role focuses on WHC’s internal infrastructure—your goal is to ensure our workforce is always enabled and supported from an IT standpoint. You’ll work across departments and be a trusted partner to HR, Engineering, Finance, and beyond.

You’ll report to the Director of Finance & Administration, with a dotted line to the Head of DevOps, and collaborate closely with both teams to improve how we manage and scale our internal tools and infrastructure.

What You'll Do

• Deliver prompt and helpful helpdesk support and IT training.
• Set up new users (accounts, devices, permissions) and ensure smooth onboarding.
• Troubleshoot and maintain laptops, peripherals, networks, and office equipment.
• Oversee IT inventory and coordinate procurement of devices and supplies.
• Ensure systems are secure and up to date with patches, antivirus tools, and backups.
• Manage and support office security systems (e.g., cameras, alarm).
• Enforce IT security policies and run internal compliance audits.
• Liaise with vendors and review IT-related invoices for accuracy.
• Participate in special projects under the direction of the Head of DevOps.
• Work closely with cross-functional teams to enable smooth day-to-day operations.
• Maintain a regular presence at the office to support onsite infrastructure and users.

Qualifications

Why Join WHC

Ready to Make an Impact?

If you're a hands-on IT problem-solver who thrives on helping others and enabling productivity, we want to hear from you! Apply today to join us and help Canadians succeed online. WHC is an equal-opportunity employer. We welcome and encourage applications from all qualified candidates, including those with diverse backgrounds and abilities.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Technology, Information and Internet

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