Expert, Technical Integration

Job Summary

The Expert, Technical Integration is responsible for the successful deployment of advanced telecommunications infrastructure, services, applications, and systems using automation frameworks, infrastructure as code and other Development Operations (DevOps) methodologies. The role ensures that all business requirements are met by team members and projects and contributes to the global evolution of CN’s Information and Technology (I&T). Moreover, the incumbent ensures that the technology delivered is secure, reliable, available, resilient, performant, and aligned with safety standards as per business requirements.

Main Responsibilities

Technical Leadership

• Lead Telecom integration activities during the planning, build and deploy phases, working closely with Project Managers to ensure successful deliveries.
• Contribute to solution designs by identifying the existing capabilities and sharing it with Solution and System Designers.
• Estimate the overall solution costs (Telecom, Signals and Communications (S&C), vendor, Infrastructure, Development) and share information with the Project Manager and stakeholders.
• Work with Project Managers during the planning phases and identify skillsets and challenges applicable to deployments.
• Lab-test new configurations and software as well as feed manufacturers to fix issues.
• Investigate incidents through root-cause analysis and propose solutions for remediation.
• Develop strong partnerships with Solution and System Designers to provide feedback on deployment challenges and gaps.
• Define processes and mechanisms to establish structured system deployment and integration.
• Provide technical guidance to Solution and Systems Specialists and expert advice to all stakeholders.
• Extend existing network automation frameworks to improve velocity of deployments as well as new version and feature testing.

Technology Innovation Leadership

• Collaborate with Expert Solution, System Designers, Integrators, and Architects to develop new solutions and expose them to stakeholders.
• Interact with vendors to address present and upcoming requirements.
• Explore advanced technologies with the potential to improve the efficiency, reliability and security of CN’s Telecom infrastructure, applications, network technologies, and services.
• Access technical and deployment challenges continuously and report proposals to upper management.
• Lead Proof of Concept (POC) and Proof of Technology (POT) in Lab to test new solutions, configurations, and software.
• Investigate incidents through root-cause analysis and propose solutions for remediation.

People Leadership

• Engage and lead other technical teams to overview the success of the overall solution delivery.
• Provide guidance, training, documentation about the solution and on required deployment tasks to other integrators, testers and operation teams.
• Drive integration decisions that span multiple domains and teams.
• Perform upper management technical presentations.
• Support and supervise change controls done by less experienced team members.
• Lead activities to transfer new solutions to the Operational Support teams (T2C).

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

Telecommunications Technology

• Minimum 12 years of work experience in roles involving complex hardware and software systems as well as telecommunications technologies.
• Minimum 7 years of experience in technical leadership roles.
• Experience in Internet Protocol (IP) and Multiprotocol Label Switching (MPLS) networking, data center network services, wide area networks (WAN) and software-defined wide area networks (SD-WAN), wired and wireless access technologies, high-availability systems and safety-critical systems, as well as firewalls and cybersecurity practices.
• Experience with the architecture, design, and deployment of networks on Google Cloud Platform (GCP) or other cloud service providers.
• Experience in virtualization and cloud technologies as well as automation, scripting and software development.
• Any experience for these above would be considered as an asset.

Education / Certification / Designation

• Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field of study.
• Cisco certifications at the Associate, Professional, or Expert level, or equivalent certifications in telecommunications and related specialties.

Competencies

• Applies critical thinking.
• Knows the business and stays current on industry needs.
• Sets direction and inspires others.
• Communicates with impact.
• Collaborates with others and shares information.
• Identifies needs and finds solutions to create value for all stakeholders.

Technical Skills / Knowledge

• Strong knowledge of processes, methodologies, tools and techniques, used for the integration and delivery of large-scale information technology systems, including Operational Technology (OT) systems.
• Comfortable working across all phases of the Software Development Lifecycle (SDLC) as it relates to network configuration and infrastructure as code, particularly using Terraform.
• Proficient in developing and automating solutions using Python, Ansible and Terraform.
• Knowledge of DevOps tools and technologies including Continuous Integration / Continuous Delivery (CI / CD) pipelines and Git version control system.