Website Specialist

Description de Poste

We’re looking for a talented, versatile, and proactive to join our team and help manage and evolve our company website specialist. In this role, you’ll be responsible for keeping the content fresh, working with external agencies, and coordinating exciting new website features. If you're organized, enjoy problem-solving, and are passionate about creating smooth, engaging digital experiences, we’d love to hear from you!

What you’ll do:

• Be the primary point of contact for the daily management of our websites.
• Manage and update our websites’ content using a CMS (WYSIWYG).
• Streamline the development and integration of new website features and functionalities.
• Manage cross-functional projects; from requirements gathering to the delivery.
• Coordinate with SEO / SEM agencies to ensure strategic alignment and proper ad execution.
• Oversee our website adherence to UX / UI design best practices.
• Monitor website performance and QA the user experience of critical flows (e.g., package tracking, customer support, and lead generation).
• Escalate or resolve issues or bugs affecting our websites.
• Track and enhance website performance metrics (e.g., page load times, mobile responsiveness, etc.) to improve conversion rates.

What you bring:

• Bachelor’s degree in marketing, communications, or a related field.
• 3-5 years of experience as marketing coordinator, project coordinator, webmaster, content specialist, or a related role.
• Excellent knowledge of standard CMS (WYSIWYG).
• Functional understanding of HTML / CSS.
• Copywriting experience is a plus.
• Worked within digital teams (DEV, SEO / SEM, UX / UI, analytics) and experience working closely with multi-disciplinary teams.
• Ability to effectively communicate technical and non-technical information.
• Ability to manage several projects simultaneously, with a high level of attention to detail and organization.
• Understanding of mobile-responsive design and user experience (UX) and user interface (UI) best practices.
• Proficiency in web analytics tools such as Google Analytics and Google Tag Manager.

What we offer:

• A collaborative, fast-paced, and supportive team environment where your contributions truly matter.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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