Information Technology Support Consultant

IT Support Consultant : Ticketing System Selection

MONTREAL | HYBRID | BILINGUAL

JOB SUMMARY

Seeking an experienced IT Support Consultant to assist in the selection and implementation of a new ticketing system. This role requires a professional with superior presentation and planning skills to execute and deliver the project and report findings to the C-suite.

RESPONSIBILITIES

Assessment and Analysis :

• Evaluate current ticketing system and identify areas for improvement.
• Conduct comprehensive needs assessments with IT support teams and stakeholders.
• Research and compare various ticketing systems to determine the best fit for the organization.

Project Planning and Execution :

• Develop a detailed project plan, including timelines, milestones, and resource allocation.
• Lead the implementation process, ensuring minimal disruption to ongoing operations.
• Coordinate with vendors and internal teams to ensure smooth integration of the new system.

Stakeholder Communication :

• Prepare and deliver presentations to the C-suite, outlining project progress, challenges, and recommendations.
• Facilitate workshops and training sessions for IT support staff on the new system.
• Provide regular updates to stakeholders and address any concerns promptly.

Documentation and Reporting :

• Create detailed documentation of the selection process, implementation steps, and system configurations.
• Compile a comprehensive final report summarizing the project outcomes and presenting it to the C-suite.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT support and ticketing system implementation.
• Experience in evaluating and selecting ticketing systems.
• Strong project management skills with a track record of successful project delivery.
• Excellent presentation and communication skills, with the ability to engage and influence senior executives.
• Proficiency in various ticketing systems and IT support tools.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Certification in project management (PMP, PRINCE2, etc.).
• Experience with specific ticketing systems (e.g., ServiceNow, Zendesk, JIRA).
• Familiarity with ITIL framework and best practices.
• Bilingualism is required because this role requires daily communication outside of Quebec.

ABOUT TALTEK

TALTEK is an information technology placement and consulting firm. At TALTEK, we are committed to offering the best level of service to both our clients and candidates. Our approach is human and our values are transparency, integrity, and respect.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Analyst

Industries

IT Services and IT Consulting and Security and Investigations

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