Description de poste
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported and inspired by a collaborative community of colleagues around the world. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.
Responsabilités
- Need Bilingual (French and English).
- Main SPOC for P1 / P2 incidents
- Handle incidents that L1 cannot resolve
- Assist in building KB for future incident response from 1st level
- Propose solutions for permanent problem resolution
- Assist with all 3rd party tech support and ticket management
- Be the SME for CTB & IR / RCA completion
- Provide daily updates to the team (shift handover)
- Analyze business requirements
- Develop and / or modify code as per business needs
- Test code changes (e.g., function change, non-regression tests)
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration without regard to race, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any characteristic protected by law.
This description covers the duties, responsibilities, and qualifications for this position. Reasonable accommodations will be considered to support applicants with disabilities during recruitment, provided they do not pose undue hardship. For more information on your rights as an applicant, visit this link.
Applicants in Canada must have valid work authorization without future sponsorship requirements.
Capgemini is a global leader in business and technology transformation, with over 55 years of heritage, 340,000 team members across more than 50 countries, leveraging strengths in AI, generative AI, cloud, and data, combined with deep industry expertise.
Join Capgemini and become part of something bigger. Learn about our recruitment process and how to apply, and find interview tips to prepare for your successful application.
J-18808-Ljbffr
```Vous devez être connecté pour pouvoir ajouter un emploi aux favoris
Connexion ou Créez un compte