Gestionnaire d’événement client – ROCS (Repair and Overhaul Customer Solutions) - Customer Even[...]

Date Posted : 2025-05-23

Country : Canada

Location : LOC13060 7007 Chemin De La Savane, Saint-Hubert, Quebec, J3Y 8Y9, Canada

Job Title : Customer Event Manager – ROCS (Repair and Overhaul Customer Solutions)

About Pratt & Whitney Canada

Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next-generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

For nearly 100 years, we have pioneered advancements in engine development supporting cargo and equipment transportation, wildfire suppression, and passenger travel.

Why Join Pratt & Whitney Canada?

Pratt & Whitney Canada was recognized as one of Canada’s Top 10 Employers in 2025 by Forbes and ranked #1 in the aerospace and defense industry in the country. Our headquarters is also listed among the top employers in the Montreal region. These accolades reinforce our reputation as an employer of choice locally and globally.

Role Overview

As a Customer Event Manager, you will be the main on-site contact for clients before, during, and after engine maintenance events. Your role is crucial in ensuring a seamless and positive customer experience, aligned with their expectations.

Success requires leadership, proactivity, accountability, a deep understanding of customer needs, and the ability to work under pressure with excellent problem-solving and adaptability skills. Attention to detail, multitasking, and a structured approach are essential for success. Your ability to influence stakeholders and promote service excellence will be vital to delivering the best customer experience.

Work Environment and Schedule

This is a full-time position, Monday to Friday, with flexible hours, based in St-Hubert , and requires on-site presence only.

Daily Responsibilities

• Oversee the commercial and operational strategy for all shop visits, collaborating with the operations team to meet delivery deadlines.
• Determine the best actions based on inspection results to provide optimal solutions for specific engine events, ensuring customer requirements are met.
• Build and maintain long-term relationships with customers, enhancing the reputation of the Repair Station.
• Monitor customer satisfaction and coordinate corrective actions as needed.
• Ensure customer requirements and expectations are clearly communicated to the facility's representatives before engine induction.
• Ensure contractual obligations are understood and met by all parties.
• Manage a 3-month forecast of engine shop visits, including rental engine needs for scheduled and unscheduled events.
• Achieve all ROCS KPIs, including CRM compliance, SNI, MFA, and sales handoff.
• Empower and lead the team to produce results, including training, mentoring, and accountability.
• Prepare analyses and reports using SAP and CRM systems.
• Review quotes, cost estimates, and schedules with customers, and coordinate solutions to reduce costs and optimize commercial outcomes.
• Lead analysis and implementation of incoming repair forecasts to optimize maintenance planning and operational efficiency.

Qualifications for Success

This role requires excellent command of English to understand technical documentation and communicate with international clients and colleagues, despite working in a predominantly French-speaking environment.

What We Offer

Our Commitment

We are an equal opportunity employer, considering all qualified candidates without discrimination based on ethnicity, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or other protected characteristics.

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