Information Technology Support Analyst

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This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00 / yr - CA$65,000.00 / yr

Key Responsibilities :

• Provide comprehensive Windows 10 / 11 support to end users, ensuring high satisfaction levels.
• Serve as the first point of contact at the digital bar, directly handling end-user issues with professionalism and expertise.
• Efficiently manage the stock room, maintaining optimal inventory levels and organization.
• Collaborate closely with the hardware asset management team to streamline processes and ensure accurate asset tracking.
• Deliver hands-on support at the site for all IT-related needs, acting as the crucial ‘hands and feet’ for on-site assistance.
• Lead the device refresh initiative, upgrading systems to Windows 11 using modern device management technologies.
• Utilize ServiceNow for efficient ticketing and issue tracking, maintaining clear and organized records of all support activities.
• Exhibit excellent written and spoken French & English communication skills, capable of explaining complex technical issues in an understandable manner.

Qualifications :

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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Bilingual (EN / FR) IT- Systems Support Professional (Remote)

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