Analyste O365

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for an O365 Analyst to join our growing Technical team at Partner Solutions (PSI)!

What you'll do here :

Provide support to our users (employees, brokers, and other IT teams) for both software and hardware components and act as a technical advisor.

Handle tickets to resolve users' technology-related issues within the IT environment.

Offer support to our users for activities related to O365, EndPoints, and other cloud services.

Ensure follow-up on tickets in the ticketing tool with various support teams and external vendors.

Provide technical consulting services : analyze needs, work tools, and reference sources.

Implement new processes and necessary tools to ensure the integrity and smooth operation of technological activities.

Actively participate in making processes more efficient and automating daily tasks to be more agile and robust in updating various tools and services offered to our clients.

Write and maintain up-to-date technical documentation.

What you bring to the table :

DEC in Information Technology / Networking or any combination of equivalent training and experience.

Good knowledge of Microsoft Intune.

Very good knowledge of O365.

Experience with Active Directory.

Good knowledge of Windows.

Knowledge of server environments.

Positive attitude, team spirit, and a keen interest in learning.

Rigorous and good priority management skills.

Aptitude for user support and customer service skills, ability to manage client expectations.

Comfortable working in a constantly evolving technological environment.

Good sense of humor.

Available to work evenings and weekends (occasionally and when necessary) to update various environments and support projects.

On-call availability.

Bilingual (French and English) : Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.

No Canadian work experience required however must be eligible to work in Canada

LI-Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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