IT Technician (II)

Job Title : IT Technician (II)Job Type : Full-Time HybridLocation : Montreal, QC, CanadaOverviewThis isn't just another support role.It's hands-on work that builds your technical edge.You'll work under a team lead, but you'll be trusted to manage your time, show up on site, and get the job done.You'll install, migrate, and support systems for multiple clients—no two days are the same.You'll be expected to stay organized, communicate clearly, and solve real problems.If you like seeing the results of your work, this role puts you at the center of it.Let's build your field skills, one completed project at a time.Key ResponsibilitiesClient Projects and DeploymentsAssist with onboarding, migrations, and rollouts for SMB clientsInstall and configure hardware, software, and network equipmentCoordinate with team leads to deliver projects on timeVisit client sites to complete hands-on technical workSupport and MaintenanceProvide Level 2 support for escalated service ticketsTroubleshoot user issues across Windows, Microsoft 365, and remote environmentsHandle server, network, and backup checksDocument resolutions and follow standard proceduresCommunication and CoordinationCommunicate clearly with clients before, during, and after site visitsTrack tasks and keep tickets updatedReport progress to your team lead and flag blockers earlyManage your schedule and prioritize work effectivelyLearning and GrowthWork across tools like ConnectWise, Microsoft 365, and DattoReceive support from senior techs and project leadsBuild your autonomy and develop toward more advanced rolesQualifications2–3 years in IT support or similar technical roleStrong troubleshooting skills across desktop, server, and network environmentsExperience working with SMB clients or in an MSP is a plusComfortable driving to client sites across Greater Montreal (valid driver's license required)Strong communication skills in both English and FrenchOrganized, proactive, and accountableWhat We OfferCompetitive salary and benefits packageCompany vehicle or mileage reimbursement for site visitsPaid certifications and structured learning pathHybrid schedule with in-office and field flexibilityFree full-on-site GYMFree parkingIf you're ready to do meaningful work, learn from seasoned techs and mentors, and get exposure to real-world IT— let's meet.