Join to apply for the Customer Success Representative role at Excelsior Works .
Excelsior Works is reshaping the future of online gaming through innovation, responsibility, and self-regulation. We are committed to creating a player-first experience that goes beyond traditional gaming, providing a seamless, transparent, and engaging platform where players feel safe and valued.
We focus on building a gaming environment that prioritizes user well-being, self-regulation, and operational excellence. Our approach empowers players to enjoy immersive gaming while maintaining control and fairness.
Excelsior Works aims to pioneer a new industry standard where technology and player interests converge. We are just beginning this journey to offer the best gaming experience, built on trust, innovation, and responsibility.
The Customer Success Representative plays a vital role in fostering strong, lasting relationships with our clients. The goal is to ensure customer satisfaction, address concerns proactively, and help them maximize their experience on our platform. This role requires empathy, excellent communication skills, and a deep understanding of customer needs.
Key Responsibilities :
- Providing prompt, empathetic responses to customer inquiries via email, chat, and phone.
- Conducting customer education sessions on platform features and functionalities.
- Gathering and analyzing customer feedback to improve user experience in collaboration with product and development teams.
- Monitoring customer satisfaction metrics and developing strategies to enhance engagement and loyalty.
Requirements :
What we offer :
Seniority level
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