Learning Technology Coordinator

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Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Learning Technology Coordinator reports directly to the Manager, Learning Technology Team. This position is responsible for providing first-level technical and administrative support to all KPMG professionals to ensure the effective, timely, and comprehensive resolution of inquiries and assigned deliverables related to the learning technology platforms, including SAP SuccessFactors LMS, Degreed, Kaltura, and Credly. Additionally, this role involves collaborating with internal learning professionals to recommend solutions and approaches for learning technology platforms.

This position requires attention to detail and the ability to operate effectively within a process-driven technical environment, focusing on quality assurance, issue analysis, and follow-up. Success in this role depends on relationship-building and a proactive attitude.

What You Will Do

• Provide functional, operational, and technical support for learning technology platforms, including system maintenance, course creation / updating, and addressing usage challenges.
• Consult with internal learning professionals on system capabilities and best practices to recommend solutions that enhance learner experience and meet business needs.
• Facilitate the use of learning platforms by creating or modifying courses, plans, pathways, playlists, and virtual sessions.
• Support the design, preparation, and delivery of video-based learning, including moderation and support for virtual classrooms.
• Generate reports to support quality assurance and stakeholder visibility.
• Investigate and resolve platform functionality inquiries, monitor usage, respond to escalations, and perform system maintenance and data audits.
• Use ServiceNow to prioritize and respond to inquiries within SLA standards.
• Support broader Digital Learning initiatives as assigned.

What You Bring To The Role

This role requires fluency in English and may involve supporting or collaborating with English-speaking colleagues. Candidates should be prepared to interpret policies and regulations as needed.

Compensation and Benefits

The salary range in BC is $46,500 to $70,500, with potential bonuses. Compensation depends on location, skills, and qualifications. KPMG offers a comprehensive Total Rewards package.

Our Values : The KPMG Way

KPMG Canada is committed to diversity, inclusion, and providing accommodations throughout the recruitment process. Candidates can request adjustments at any stage by contacting Employee Relations.

Additional Details

Referrals can increase your chances of interview success. Notifications about similar roles in Montreal are available.

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