Expedite Technology Solutions LLC

Information Technology Specialist

Expedite Technology Solutions LLC

Montreal

32,35$ - 32,35$ /heure

Offre publiée le 2025-05-19

Expedite Technology Solutions LLC
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Job Details

  • Duration : 7-8 Months Contract with Extension
  • Shift Hours : 8 : 00am to 5 : 00pm M-F
  • Location : 416 Boulevard de Maisonneuve Ouest, Suite 1008, Floor 10 Montreal, QC H3A1L2
  • Payrate : $32.35 / hr on T4

Responsibilities

  • Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
  • Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
  • Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio, and video conferencing.
  • Assist with AV setup for internal meetings and events.
  • Administer Okta, Google, and other software services.
  • Deploy and support software to end-users.
  • Respond to support requests in the IT Helpdesk both in person and via ticketing system.
  • Manage inventory for hardware and software.
  • Collaborate with escalation points to improve the End User experience.
  • Update and improve internal and user-facing Kbase.

    • Requirements

  • Positive, service-oriented attitude with a customer obsession mindset.
  • 2-3+ years of experience in IT support roles.
  • Basic to intermediate networking skills, including understanding of servers, switches, WiFi, etc.
  • Experience with administration of Apple computer products using enterprise management tools.
  • Hands-on experience managing Windows laptops and desktops.
  • Experience with ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
  • Strong macOS hardware and software troubleshooting experience.
  • Solid critical thinking and problem-solving skills.
  • Ability to lift heavy equipment (50+ pounds) as needed.

    • Industry

  • Software Development

    • Employment Type

  • Contract

    • Seniority Level

  • Entry level

    • Job Function

  • Information Technology

    • Additional Info

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