IT Technician

Montreal

Offre publiée le 2025-05-17

SYSTRA

SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and consulting firm whose primary focus is to offer transportation solutions, whether for passengers or goods : feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a railway.

Understand better who we are by visiting www.systracanada.com.

Context

Regular full-time position based in Montreal

Missions / Main Duties

  • Troubleshoot technical issues and provide support to users.
  • Ensure the processing and resolution of requests using the ticketing system in place.
  • Ensure the installation of hardware and software components.
  • Configure equipment, perform installations for users, and monitor performance.
  • Participate in the writing and updating of computer documentation.
  • Update hardware and software inventory.
  • Participate in various IT projects, installations and updating of computer equipment.
  • Keep abreast of technological developments related to the industry.
  • Perform any task or mandate related to the position at the request of the IT manager.

Profile / Skills

  • Diploma of Collegial Studies (DEC) in Computer Science or Diploma of Vocational Studies (DVS) in Computer Support.
  • 3 to 5 years of experience in a similar position.
  • Very good knowledge of Windows 10 operating systems.
  • Very good knowledge of the Office 365 suite, Teams and SharePoint Online.
  • Knowledge of programming (DOS scripts on Windows, Visual Basic Macros Vlookup on Excel, C++ on Arduino, Python on RPi, VB.Net on Visual Studio), an asset.
  • Knowledge of the Autodesk suite (Civil3d), Solidworks and EPDM, an asset.
  • Knowledge of Active Directory is an asset.
  • Excellent customer service and priority management skills.
  • Autonomy and ability to work independently and in collaboration with multiple teams.
  • Good stress management, organization and professionalism.
  • Excellent analytical skills, logical reasoning and good problem-solving skills.
  • Documentation and communication skills.
  • Fluency in French and English, oral, written and read.
  • SYSTRA Canada is committed to having a diverse and inclusive workforce.

    We are an Equal Opportunity Employer that values applications from all and offers employment equity based on the merits and abilities of candidates and personnel.

    Note : In this description, the masculine gender is used for easy reading purposes and includes the feminine.

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