Information Technology Support Manager

Strategic Solutions Technology Staffing Inc. provided pay range

This range is provided by Strategic Solutions Technology Staffing Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00 / yr - CA$100,000.00 / yr

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Innovating and disrupting how companies recruit and retain top talent in the GTA

Our client is seeking a strong IT Support Lead to join their growing IT Operations team. This hands-on leadership role combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for over 100 local colleagues, collaborating closely with teams in Toronto, New York, and Europe to deliver a seamless global IT experience. The role is hybrid, requiring 3-4 days in the office.

Responsibilities :

• Lead & Coach the Service Desk (30%)

Mentor and schedule help-desk team; set SLAs, track KPIs, and foster a customer-first culture.

Provide desk-side support for hardware, SaaS platforms (Google Workspace, Slack, Zoom, 1Password, etc.), and meeting spaces.

Forecast, order, receive, image, deploy, track, and retire laptops, mobile devices, peripherals, and conference-room tech.

Assist the Director, IT with evaluating new tools, proof-of-concepts, and policy implementations.

What You Bring :

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Location : Montreal, Quebec, Canada | Salary : CA$30.00-$35.00 / hour | Posted : 3 weeks ago

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