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Job Title : Content Management Specialist
12 Months Contract
Location : Montreal, QC (day 1 onboarding onsite / in-office presence required)
- Not looking for content creator / management roles
- Looking for candidates with a background in Business Analysis
- Must be able to work on multiple projects
- Need to collaborate with stakeholders
- Good communication skills required
- Nice to have : Adobe Experience Manager skills
- Recent graduates or internship candidates will be considered
- 0 – 2 years of experience preferred
- Content Management experience is a plus but not required
Experience : 2-5 years
Position Overview :
is seeking a skilled and detail-oriented Content Management Specialist to join our dynamic team. The successful candidate will play a crucial role in gathering, developing, and governing content in a global knowledge base used by a Virtual Agent (AI Chatbot using LLMs). Key Responsibilities :
Collaborate with cross-functional teams globally to capture, catalogue, and govern knowledge. Utilize content management systems (CMS) to review, publish, and keep content up to date efficiently. Write and edit complex information into clear, usable content (e.g., policies, processes, reference guides). Ensure application of content standards across platforms, maintaining accuracy and consistency. Analyze content performance metrics and provide insights to improve knowledge management strategies. Qualifications :
Excellent written and verbal communication skills Critical thinking and autonomy : self-starter, proactive, able to identify causes and suggest next steps Strong organizational skills and attention to detail Analytical skills with the ability to interpret data and provide actionable insights Ability to work collaboratively in a fast-paced environment Preferred Skills :
Experience with content management systems like Adobe Experience Manager Experience in content management or similar roles Project management skills and familiarity with agile methodologies Bachelor’s degree in Marketing, Communications, Business Management, or related field Basic understanding of AI and LLMs, or curiosity to learn Seniority level
Mid-Senior level Employment type
Other Job function
Marketing, Public Relations, and Writing / Editing Industries
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