Position Description :
Are you a talented problem-solver, an innovative idea-maker, and a high-energy professional? We are on the lookout for a highly skilled Genesys Cloud Architect who thrives on designing and implementing cutting-edge Genesys Cloud contact center solutions.
Location : Can be situated anywhere in Canada within proximity to a CGI office
Security Clearance : Must have or be able to obtain level 2 SECRET clearance
Your future duties and responsibilities :
As Genesys Cloud Architect you will play a pivotal role in designing, building, and deploying secure, scalable, and reliable cloud-based contact center solutions on the Genesys Cloud platform.
You will be responsible for the entire cloud architecture lifecycle from infrastructure provisioning and configuration to integration with third-party applications and ongoing optimization.
- Design and implement cloud-based contact center solutions using Genesys Cloud platform.
- Configure and manage Genesys Cloud infrastructure, including virtual machines, networks, and storage.
- Integrate Genesys Cloud with CRM, ERP, and other enterprise applications.
- Develop and maintain automation scripts for infrastructure provisioning and management.
- Monitor and troubleshoot Genesys Cloud performance and availability.
- Stay up to date on the latest Genesys Cloud features and best practices.
Required qualifications to be successful in this role :
LI-AB19
Skills :
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