Manager - Information Systems

Manager - Information Systems Main locations : Quebec, Quebec, CA

Job Type : Full-time Workplace type : Hybrid Offer number : 4915 EXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyper-scalers and leaders in the manufacturing, development and research sector. They count on us to deliver superior visibility and insights into network performance, service reliability and user experience. Building on over 35 years of innovation, EXFO’s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks.

Since our beginnings in 1985, diversity has been one of EXFO's core values, fostering an inclusive corporate culture. We welcome people with a wide range of skills and experience into a culture that values innovative ideas, teamwork, and a customer- and market-focused approach. We seek the active contribution of everyone, with respect for the individual, the environment and the community. This is how we fulfill our purpose : to ensure the connected world meets the highest expectations, to bring together people, communities and businesses.

We are seeking an experienced Information Systems Manager who will lead the dedicated team responsible for our information systems. The successful candidate will manage the team members, ensuring their work aligns with the organizational goals and needs. This position requires a hands-on approach to oversee the planning, implementation, maintenance, and upgrades of enterprise solutions such as SAP (ERP, CRM, HRIS). The role is pivotal in integrating these systems to optimize business processes and drive the company forward. Experience in a global manufacturing environment is highly desirable.

Key Responsibilities

• Oversee the lifecycle management of business applications, including planning, implementation, maintenance, and upgrades.
• Lead the integration of SAP solutions (ERP, CRM, HRIS) and ensure their alignment with organizational needs.
• Drive automation initiatives to optimize business processes and improve operational efficiency.
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions.
• Manage system integration projects, ensuring compatibility between new and existing technologies.
• Ensure data security, compliance, and system reliability across all platforms.
• Develop policies and procedures to streamline operations and enhance system performance.
• Lead and mentor a team of professionals , providing guidance on best practices and technical solutions.
• Provide hands-on technical expertise to augment the team when necessary.
• Monitor emerging technologies and recommend innovations to improve business outcomes.
• Collaborate with external vendors and partners for system implementation and support.

Education

Experience

Technical Skills

Soft Skills

EXFO is an equal opportunity employer Diversity is an asset that has made EXFO strong since its inception because it enriches us. For more information about diversity and inclusion at EXFO, read our DEI Statement.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Do you have questions about this career opportunity or our hiring process? Contact us at or, if you are applying for a job located in Mexico, at

Thank you for your interest in EXFO!