Information Technology Support Manager
Strategic Solutions Technology Staffing Inc.
Montreal
Offre publiée le 2025-05-09
Our Client is looking for a strong IT Support Lead to join their growing IT Operations team. This is a hands-on leadership role that combines people management, end-user support, and full-lifecycle IT asset management for their Montreal office. You will be the primary in-person technology partner for more than 100 local colleagues while collaborating closely with peers in Toronto, New York, and Europe to deliver a seamless global IT experience. The position is a hybrid role requiring 3-4 days in the office.
Responsibilities :
Lead & Coach the Service Desk (30%)
- Mentor and schedule the help-desk team; set SLAs, track KPIs, and cultivate a customer-first culture.
- Own the queue (Freshservice) and ensure incidents, requests, and changes are resolved or escalated promptly.
Deliver Hybrid & On-Site Support (30%)
Own IT Asset Lifecycle (30%)
Contribute to Continuous Improvement & Security (10%)
What You Bring
Vous devez être connecté pour pouvoir ajouter un emploi aux favoris
Connexion ou Créez un compte