Information Technology Support Administrator

Essential Duties and Responsibilities :

• Responsible for providing IT users with end user client equipment and support, determining user needs and incorporating them into the design and overall plan for the region. The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation
• Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment
• Manages the activities and personnel associated with providing technical services by identifying, prioritizing, and confirming resolution of reported problems with site operations, servers, storage / backup and network / telecom systems
• Ensures reliability and availability of complex infrastructure platforms and services to meet business goals, DR, and / or SLAs
• Oversee the regional IT lifecycle management
• Assists in the development of solutions aligned with the business requirements and provides strategic management and objectives for the region
• Regional IT Leads Liaison to and from the business unit matrix reporting - Works with organizations supported to establish performance metrics to ensure needs are being properly met. Monitors and analyzes performance metrics, sharing results with users
• Selects, develops, and evaluates personnel to ensure efficient infrastructure operation within the enterprise
• Provides technology direction and assists in the preparation of IT strategy / roadmap / standards / policies / methodologies and best practices
• Domestic and Overseas travel may be required (~10%)

Education and Experience :