Location : Montréal
Percentage of Travel Required : 10%
Role Overview
The IT Infrastructure and EUC Specialist plays a critical hands-on role in supporting and maintaining the organization’s IT infrastructure and end-user services. Reporting to the Infrastructure and EUC Manager, this role provides Level 1 / 2 technical support, ensures the stability of local systems, and contributes to delivering a secure and efficient digital workplace. The Specialist works closely with both users and global IT teams to maintain high service levels and system reliability.
Key Responsibilities
Infrastructure Support
- Assist in maintaining and supporting local IT infrastructure, including servers, networks, cloud platforms, and backup systems.
- Monitor system health and performance; troubleshoot and escalate infrastructure issues as needed.
- Implement standard infrastructure procedures under the guidance of the manager.
End-User Computing (EUC)
Service Operations
Security and Compliance
Qualifications and Skills
Preferred Certifications
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