Technical Services Manager

Job Details

Job Status: Permanent

Job Type: Full time

Job Title: Technical Services Manager

Description

Established in 2004, ACWS is one of the largest privately held Canadian corporations that specializes in management, operations, and maintenance services for both water and wastewater facilities. ACWS is an expert in the operation of drinking water, wastewater, and industrial process water treatment systems. We deliver our services throughout Canada, serving industries, cities, and municipalities regardless of their size.

Why Join Us?

• Opportunities for career advancement and specialization with many different water and wastewater services in British Columbia, Alberta, Ontario.
• You will be eligible for additional pay for certification, should you be successful in completing and maintaining facility water/wastewater operator’s licenses.
• Work with an organization committed to innovation and advanced technology.
• Paid training, certifications, conferences, and other solutions for professional development.
• We are committed to promoting the health, safety, and well-being of our employees and creating sustainable value for our customers and their communities.

We are currently hiring a Technical Services Manager for a full-time position. Candidates must have experience in project coordination, preferably in the water industry or a related field. The primary location for this role is in Cochrane, Alberta. Travelling to various job sites may be required.

As a Technical Services Manager, you will play a key role in supporting the delivery of technical services and solutions to our clients in the water industry. Working closely with internal teams and external stakeholders, you will coordinate project activities (from the quote to the invoice), manage resources, and ensure the successful execution of technical projects from inception to completion.

Responsibilities

Duties and responsibilities include, but are not limited to:

• Coordination of technical service projects (8 guys, 2 trucks, millwrights, plumbers, electricians, drivers) ensuring adherence to project timelines, budgets, and quality standards.
• Serving as the primary point of contact for clients, suppliers, and contractors, facilitating communication, addressing inquiries, and resolving issues to ensure client satisfaction.
• Collaboration with internal teams, including operations and sales, client needs assessment, development of project plans, and allocation of resources effectively to meet project requirements.
• Preparation of project proposals, cost estimates, and technical specifications in collaboration with the engineering team, ensuring alignment with client expectations and company standards.
• Monitoring of the project progress, tracking key milestones, and providing regular updates to stakeholders, identifying and addressing any deviations from the project plan to mitigate risks and ensure project success.
• Conducting site visits and inspections as needed to assess project conditions, verifying compliance with technical specifications, and addressing any issues or concerns that may arise during project execution.
• Maintenance of accurate project documentation, including project plans, schedules, budgets, and reports, using project management software and tools to track project performance and facilitate decision-making.
• Integration of tools to improve efficiency (procurement, scheduling, quotation, etc.).

Mandatory Requirements

• Bachelor's degree or diploma in Engineering, Environmental Science, or a related field (preferred).
• Proven experience in project coordination or technical services management, preferably in the water industry or a related field.
• Strong technical aptitude and understanding of water treatment processes, infrastructure systems, and regulatory requirements.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external stakeholders.
• Proficiency in project management software and tools to plan, execute, and monitor project activities.
• Valid driver's license and willingness to travel to client sites as needed.
• Detail-oriented, organized, and capable of managing multiple projects simultaneously in a fast-paced environment.

Benefits

Additional Pay: Overtime pay, on-call

Benefits:

• Life & Health insurance: medical, dental, and vision coverage.
• Virtual medical & mental health support platform.
• Matching RRSP.
• Paid time off.
• Relocation assistance.
• Paid training and career development.
• Company truck for regular routes and on-call.
• Annual safety boots allowance.

Job Location

Alberta, Cochrane

Applicant Criteria

Minimum Level of Education Required: 2 A-levels

Minimum Level of Experience Required: 7 months to 2 years

Languages: English (2 - Business fluent)