IT Operations and platforms Director

Description du poste

About Graitec Group Graitec est un leader mondial des solutions de Building Information Modeling (BIM), concevant et développant des logiciels qui aident les architectes, les ingénieurs et les fabricants à concevoir plus intelligemment et mieux. Fort de plus de 30 ans d’innovation et d’un esprit entrepreneurial, nous avons triplé notre chiffre d’affaires en seulement cinq ans. Notre étoile du Nord est claire : accélérer la transformation digitale de l’industrie AECO et modéliser l’avenir. Nous y parvenons en développant notre chiffre d’affaires récurrent grâce à des logiciels et des services innovants qui favorisent l’adoption, l’intégration et une valeur durable pour nos clients. Nos 800 experts répartis dans plus de 30 bureaux dans 12 pays soutiennent plus de 270 000 utilisateurs dans le monde. En tant que Partenaire Autodesk Platinum mondial, nous combinons des partenariats de classe mondiale avec notre propre logiciel et services à la pointe pour stimuler la performance et la durabilité à travers l’industrie. Chez Graitec, nous avançons vite et pensons grand. Nous collaborons au-delà des équipes et des frontières, embrassons la diversité et nous défions chaque jour pour innover. Nous croyons qu’il faut faire la bonne chose, briser les silos et avoir un impact ensemble. Comment nous travaillons : Croissance, Agilité, Innovation, Responsabilité Comment nous nous comportons : Ambition, Engagement, One Graitec, Positive Energy Learn more about the Graitec Group : graitec-group.com/graitec-a-global-player

À propos de l’équipe

Hiring IT & Business Transformation est une fonction mondiale relevant du CEO de Graitec, composée de quatre équipes : Business Transformation, Data & AI, Information Security, et IT Operations & Platforms. Ensemble, nous portons la capacité de delivery qui soutient la manière dont Graitec opère et nous contribuons à la transformation continue de Graitec. Nous travaillons en équipes fusion et en collaboration avec l’organisation au sens large : des collègues IT et business qui poursuivent les mêmes objectifs et résultats. IT Operations & Platforms touche l’ensemble de l’entreprise au quotidien : les plateformes business, le cloud et l’infrastructure, le digital workplace, ainsi que l’ordinateur de bureau de l’utilisateur final et le support. Cela couvre Dynamics 365 Finance & Operations et CRM, le socle de services professionnels, les systèmes RH, les plateformes clients et web, le service desk, Azure, le réseau et l’identité. L’équipe couvre EMEA et l’Amérique du Nord et est structurée autour des domaines métier qu’elle sert.

Résumé : objectif, rôle et contribution à la valeur

This leadership role owns everything Graitec's people and customers rely on to work : the enterprise applications estate, the cloud and workplace infrastructure, and the global service experience. The role owns service quality, platform reliability, cost and delivery capability. You will be a senior partner to the business rather than a back office, building a lean, well-run, AI-enabled estate that scales with the business rather than with headcount. Value is measured in business terms : colleague productivity and experience, platform reliability and resilience, unit cost and operating leverage.

Résultat clé attendu

Ce à quoi ressemble la réussite au cours des 12 premiers mois

• Un global service desk avec une approche orientée service client, des niveaux de service publiés, un service catalogue, et un self-service que les équipes choisissent d’utiliser, avec des mesures de colleague CSAT et NPS et une amélioration.
• Le programme Dynamics 365 Finance & Operations entièrement soutenu côté run, avec le modèle d’exploitation et de support convenu avant chaque go-live.
• Un cloud estate consolidé, et les cycles de joiner, mover et leaver automatisés de bout en bout.
• Une vue unique et crédible du coût de la plateforme, de la position des licences et des performances des fournisseurs, avec des économies réalisées.
• Des équipes organisées, dimensionnées et dirigées comme une seule fonction, avec la prise en compte des points de défaillance uniques.
• La première vague d’IA et d’automatisation en production, avec une réduction mesurée de l’effort manuel et du volume de tickets.
• Une forte résilience avec des sauvegardes et une disaster recovery testées selon un calendrier convenu.

Responsabilités

Enterprise Platforms

Own the lifecycle of Graitec's enterprise platforms : Dynamics 365 Finance & Operations and CRM, professional services automation, HR and payroll, and customer and web platforms. Partner with Business Transformation so change lands cleanly into a supportable run state, and with Data & AI so platforms produce data the business can trust. Manage the platforms as products: named owners, adoption measured, and a roadmap prioritised on business value, under a clear operating model for release and technical debt.

Service Excellence

Build an ITIL-aligned global IT service experience around the user: responsive, measured and service-led. Publish service levels and a service catalogue, run incident, problem and change management through a modern ITSM tool, and provide self-service that reduces manual demand. Own the digital workplace: Microsoft 365, Copilot, endpoint management, and the joiner, mover and leaver lifecycle with HR and the Work Experience Partners. Use adoption data and colleague feedback to remove the recurring causes of demand, not only to resolve the tickets.

AI & Automation in Operations

Set the agenda for AI and automation inside IT: assisted and automated resolution, self-healing operations, and AI in the digital workplace, so service quality improves as demand grows. Partner with Data & AI to embed AI into platforms and workflows with measurable benefit, keeping the estate ready through clean identity, governed data and controlled access. Track and report the effect: manual effort removed, time to resolve, and cost avoided.

Cloud, Infrastructure & Resilience

Own the Azure landing zones, network, identity and integration platform, and remediation of legacy debt. Be accountable for availability, performance, backup, disaster recovery and operational resilience, with recovery objectives agreed with the business and tested to schedule. Drive automation and infrastructure as code so the estate scales without headcount scaling with it.

People & Leadership

Lead and develop a distributed team of platform, support and infrastructure managers, building capability, succession and a culture of ownership. Lead adoption and change so new ways of working land with colleagues, not only new technology.

Vendor Management & Licensing

Own the platform and infrastructure cost base, the licence position and the vendor portfolio, negotiating the major relationships to outcomes rather than to renewal dates. Bring transparency to unit cost and demonstrate the operating leverage as Graitec grows. Build the investment cases for major technology spend, stating benefits, risks and payback, and report on what was realised.

Security & M&A

Work in close partnership with Information Security so hardening, patching, access control and audit evidence are built into operations, supporting SOC 2, ISO 27001 and further accreditations. Deliver IT integration for acquisitions, from day one readiness to full absorption into a common architecture.

Compétences & Expérience

• Senior leadership of IT operations and enterprise applications in an international business, with accountability for both run and change.
• Deep experience of the Microsoft enterprise stack : Dynamics 365 Finance & Operations and CRM, Microsoft 365, Azure, Entra ID and modern endpoint management.
• Track record of building high-satisfaction, feedback-driven, customer-first IT support.
• Experience supporting or running a major ERP modernisation, including the transition from programme to steady state.
• Proven cost, licence and vendor management at scale, and IT integration of acquisitions from day one readiness to full absorption.
• Evidence of using AI and automation to improve service and reduce cost at scale, not only in pilots.
• Comfortable at leadership team level : building investment cases, articulating cost, risk and benefit, and reporting what was realised.
• Calm and decisive under pressure, strong on incident management and escalation, and willing to be hands-on when it matters.
• Also valued ITIL v4, TOGAF or equivalent qualifications PMP, PgMP or equivalent programme management qualifications
• Experience of a distributed, multi-entity, multi-country estate
• Experience of a growing, acquisitive or private equity backed business

Processus d’entretien

At Graitec, we’re proud to foster a diverse and inclusive workplace. We value our employees for who they are and the contributions they bring, encouraging everyone to be their authentic selves at work. This diversity helps us better serve the wide range of customers and markets we operate in. We welcome applications from all backgrounds and assess candidates solely on their skills and ability to succeed in the role. Graitec uses AI to support and streamline internal processes; however, all application reviews, screening, and hiring decisions are made solely by our Talent Acquisition team and hiring managers.

Application – Submit your CV and application via Graitec Careers.

HR Screening – An initial “get to know you” discussion.

Hiring Manager Interview – Role-specific discussion with the manager.

Peer / Stakeholder Interview – May include a presentation or collaborative exercise.

Final Interview – Conversation with the Business Unit Leader.

As a signatory of United Nations Women’s Empowerment Principles, Graitec is committed to equal opportunity and pay transparency.

Rémunération (On Target Earning)

pay range for this role : Role Targeted Variable Pay Mix: 80% fixed + 20% variable

Minimum Annual On Target Earning : 150,000 (Local Currency)

Maximum Annual On Target Earning: 180,000 (Local Currency)

Note: Salary range indicated in this add is for information only & targeted for a specific seniority level and targeted location. Final salary offer might vary depending on final candidate location, seniority, competencies…