SAP Application Management Services (AMS) Manager

Our Montreal based client is seeking an experienced SAP Application Management Services (AMS) Manager to join their team on a full time permanent basis. The ideal candidate should have 7 years of relevant SAP experience, including significant SAP delivery experience and demonstrated experience in SAP Application Managed Services (AMS) developing accounts, along with practical knowledge of SAP S/4HANA and familiarity with the RISE with SAP and GROW with SAP models; strong knowledge of ITIL-aligned incident, problem, and change management practices and SLA governance. This will be a fully remote work setting.

Key Responsibilities:

• Support renewals, client satisfaction, and retention by maintaining visibility into contractual terms, scope evolution, and consumption, and by preparing the required supporting data and action plans with the sales teams.
• Act as the primary point of contact and trusted advisor for assigned clients, owning relationships at both operational and management levels while maintaining an executive sponsor connection for each account.
• Understand each client’s business priorities, operational calendar, and roadmap so that service decisions take business issues into account not just tickets.
• Oversee day-to-day service delivery by planning activities, assigning tickets, coordinating resources, and resolving issues to meet SLAs and SLOs.
• Experience coaching and developing consultants, including providing feedback, performance management, and skills development.

Assets and Nice-to-Have Qualifications:

• Experience transitioning clients from SAP S/4HANA go-live into a stable AMS model, and evolving an engagement beyond reactive support toward continuous improvement.
• Hands-on experience delivering AI-enabled services, structured knowledge management, and tools such as SAP Cloud ALM, SAP Solution Manager, or a comparable solution.
• Experience working with Canadian mid-market clients, particularly in consumer goods, retail, or asset-intensive industries such as metals and mining.
• ITIL 4 Foundation or equivalent certification.
• SAP certification in a functional or technical S/4HANA area.
• PMP, PRINCE2, or equivalent certification.
• French Proficiency.

• Bachelor’s degree required; a degree in Information Technology or a related field is preferred.

• Must be legally authorized to work in Canada.