IBM MQ ADMIN

APS IBM MQ ADMIN

Position : APS IBM MQ ADMIN

Location : Montreal, QC (Hybrid)

Duration : Fulltime

Description du poste

• The purpose of this job is to provide all aspects of IBM MQ administration and Production support to Application teams
• This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.

Responsabilités

• The main responsibilities include configuration, implementation and support of IBM MQ.
• Understand business requirements and design solutions accordingly.
• Ensure quality standards in release.
• Take care of incidents, escalate to Client or third parties as necessary.
• Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
• Work with the right teams within Client or third parties for the implementation of change.
• Follow the required policies and procedures for the incident, problem and change management.
• Ensure service performance expectations are met with service levels and quality.
• Raise/escalate any service-related issues and risks to Client Track lead and/or client.
• Knowledgeable about MQ Architecture.
• Familiarity with Windows, Linux Operating system.
• Hands-on experience with MQ installation, configuration and Disaster Recovery (DR) procedures.
• Has worked on multiple MQ Fixpacks/Patching.
• Has worked on a MQ Migration.
• Thoroughly understand the following MQ topics,
• MQ Installation and Configuration.
• MQ Point to Point Setup.
• MQ Server and Client Architecture.
• MQ Secured Socket Layer (SSL) Certificate implementation.
• Hands on experience on MQ migration and Upgrade.
• Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
• Raising a Case/Problem Management Report (PMR) with IBM.
• Has worked with MQ support on Level 3 issues.
• Must have good trouble shooting and analytical skills.
• Excellent communication skills (verbal and written).
• High energy results drive person with strong interpersonal skills.
• Able to work under minimal supervision.

Qualifications minimales

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
• A degree in Computer Science, IT, Systems Engineering or a related qualification.

Qualification préférée

• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Knowledge about other products like IBM Sterling ConnectDirect, BMC Control-M(CM) and/or Cross File Transfer (CFT) is preferred.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Ability to work autonomously.
• Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
• Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
• Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and team partnership and collaboration.
• Continuously improves support processes, documentation, and training materials to enhance support capabilities.
• Strong involvement in design, architecture implementation and postmortems.
• Strong communication skills (written and verbal).
• Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.