Data Caching L3 Support Specialist (Autosys, Linux, Gemfire)

Description du poste

Title: Data Caching L3 Support Specialist (Autosys, Linux, Gemfire)
Location: Montreal at least 3 days a week.
Type: Contract

Main job responsibilities include:

• Level 3 production management of Autosys, Gemfire, and Redis plants. This includes handling escalations from Level 1 and Level 2, incident management, request fulfillment, problem management, and change management.
• Deep-diving into complex troubleshooting, implementing changes, and serving as an escalation point for the Level 2 teams.
• Improving operational processes and automation by proactively identifying, analyzing, and improving upon existing processes and tools.
• Work in a global environment in a team that has members across the globe and provides support 24/7 in a follow the sun manner.
• Creating and maintaining best practices / policies and ensuring that they are followed.
• Work with External vendors and internal key stake holders to plan and execute changes.
• Participate in weekly review meetings and the squads’ agile ceremonies, and actively engage with various engineering teams to review the infrastructure.

Exigences

• Experience with Linux System Administration (preferably Red Hat)
• Hands-on data caching support (preferably Gemfire or Redis) experience.
• Familiarity with batch scheduling (Autosys preferred)
• Familiarity with scripting and orchestration (Perl, Python, Ansible, GitOps)
• Experience with monitoring and alerting tools and modern observability concepts and tools.
• Excellent written and oral English communication skills. The candidate must be capable of writing documentation, making presentations to an internal audience and interacting positively with upper management, colleagues, and customers.
• Independent problem-solving skills, self-motivated, and a mindset for taking ownership.
• Knowledge of operational and agile, DevOps, and SRE concepts such as SLA, metrics, toil, SLIs/SLOs, observability, and automated deployment pipelines
• A minimum of 3-5 years of infrastructure production support experience, preferably in a regulated environment (e.g. finance IT)

Compétences souhaitées

• Public/private Cloud experience
• Experience with containerization technologies (Kubernetes/Openshift)
• Experience with work management tools such as Jira, ServiceNow, Git
• Experience with troubleshooting tools such as TCPdump and Wireshark.
• Interest and understanding of emerging IT trends