Billing Agent

Description du poste

As a Billing Agent, you will play a key role in ensuring the accuracy and efficiency of our billing process. You will be responsible for preparing, validating, and analyzing customer invoices to ensure clients are billed accurately in accordance with contractual agreements and the services provided.

You will investigate and resolve billing discrepancies related to license count changes, subscription plan modifications, and the addition of new services. Working closely with the Sales, Support, and Finance teams, you will help maintain a billing process that is aligned with customer deployments, reliable, and scalable through automation.

Reporting to the Billing Operations & Process Excellence Lead, you will join a multidisciplinary team whose mission is to support business operations and contribute to the company's financial success.

Responsabilités clés

• Prepare, validate, and issue invoices in accordance with contractual agreements;
• Perform the necessary follow-ups to ensure complete and timely billing;
• Analyze customer accounts and identify billing discrepancies;
• Resolve billing issues and document corrective actions;
• Collaborate with the Sales team to ensure billing is aligned and automation-friendly;
• Work with the Support and Collections teams to complete required billing corrections;
• Contribute to improving billing data quality and process automation;
• Assist with billing-related projects;
• Perform other related duties as assigned.

Qualifications

Qualifications requises

• Post-secondary diploma in Accounting, Business Administration, or a related field;
• 1–3 years of relevant billing experience;
• Experience with recurring billing or SaaS (asset);
• Strong analytical and problem-solving skills;
• High level of accuracy, attention to detail, and organizational skills;
• Self-starter with the ability to manage multiple priorities;
• Strong communication and collaboration skills;
• Proficiency with Excel or Google Sheets;
• Bilingual French and English, both spoken and written;
• Knowledge of Sage Intacct and Salesforce (asset).

Conditions de travail

• Contract: Permanent, full-time (40h/week)

• Working mode: Hybrid

  • 2-3 days at the office

  • Candidates must reside in the province of Quebec.

Informations supplémentaires

Pourquoi joindre MEDFAR ?

• Remote work and flexibility (supporting work-life balance)
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation
• Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally

With offices around the world, fluency in both French and English is a must at MEDFAR. Because of the need to communicate with colleagues and/or customers in other provinces or countries, bilingualism enables us to communicate in both languages while promoting the use of French.

At MEDFAR, we value diversity, equity and inclusion within our team. We are committed to providing a work environment where every individual feels respected and supported, regardless of their background, identity or abilities.As part of our commitment to a fair and inclusive recruitment process, we offer accommodation to candidates who request it. If you need accommodation during your interview, please let us know so that we can provide you with an adapted experience.

MEDFAR has voluntarily subscribed to an Equal Employment Opportunity Program (EEOP). We encourage applications from women, visible minorities, ethnic minorities, aboriginal peoples and people with disabilities. When applying, we invite you to complete this section, which enables us to implement our Equal Employment Opportunity Program (EEOP). Self-identification is not compulsory, but may enable you to benefit from hiring or promotion measures if you have the skills required for the job.

To better understand the self-identification process, please consult this guide.