Director, Consulting Delivery – Salesforce Centre of Excellence

Description du poste

Position Description:

At CGI, we offer more than a job: we offer meaningful opportunities to make a difference for our clients, members, and the communities we serve. Join engaged, skilled, and passionate teams within Canada's largest IT and business consulting services organization.
As part of the continued growth of our Salesforce Centre of Excellence, we are looking for a Director, Consulting Delivery to provide leadership across delivery, growth, and the evolution of our Salesforce practice.
This role is intended for an experienced leader who wants to actively contribute to the development of a strategic practice by combining team leadership, delivery excellence, business development, financial management, and support for clients undergoing digital transformation.
The successful candidate will play a key role in leading complex Salesforce engagements involving solutions such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, and Agentforce. They will act as a trusted leader for clients, delivery teams, partners, and CGI's internal stakeholders.

Vos futures tâches et responsabilités

Leadership en matière de pratique Salesforce et de DCD (Director, Consulting Delivery)

• Provide leadership within the Salesforce Centre of Excellence by contributing to the growth, positioning, and evolution of the practice's service offering.
• Act as the delivery lead for a portfolio of Salesforce accounts, programs, or strategic engagements.
• Drive continuous improvement of delivery practices, methodologies, assets, accelerators, and standards across the Salesforce Centre of Excellence.
• Participate in capacity planning, skills development, and the alignment of talent with market needs.
• Foster a culture of collaboration, innovation, discipline, and excellence across Salesforce teams.
• Represent the Salesforce Centre of Excellence with clients, partners, communities of practice, and strategic CGI initiatives.

Gestion de la prestation et des services

• Oversee end of the end service delivery for large scale Salesforce accounts or engagements.
• Ensure that quality, scope, timelines, budget, client satisfaction, and business value objectives are achieved.
• Manage commitments, performance indicators, SLAs, risks, issues, dependencies, and escalations.
• Oversee the delivery of implementation, migration, integration, enhancement, application support, and managed services engagements.
• Apply CGI methodologies, processes, quality practices, and governance frameworks.
• Identify opportunities for optimization, automation, innovation, and value creation.
• Collaborate with architects, project managers, functional and technical experts, developers, integration specialists, and partners to ensure cohesive and integrated delivery.

Relations clients et développement des affaires

• Build and maintain strong client relationships, acting as a strategic advisor.
• Understand client business priorities and propose Salesforce solutions aligned with their transformation objectives.
• Identify organic growth opportunities within existing accounts.
• Contribute to the design, positioning, and pricing of complex Salesforce solutions.
• Lead or support strategic business development activities, including executive client presentations, discovery workshops, demonstrations, and executive meetings.
• Contribute to requests for proposals, commercial proposals, estimates, delivery strategies, and financial models.
• Maintain a clear view of sales, renewal, and expansion opportunities across assigned accounts.

Gestion financière et gouvernance

• Be accountable for achieving the business and strategic objectives of the Salesforce portfolio under their responsibility.
• Manage revenue, margins, forecasts, budgets, team utilization, and engagement profitability.
• Monitor capacity plans, financial forecasts, and performance indicators.
• Ensure disciplined governance with clients and internal teams.
• Produce executive reporting on engagement status, risks, financials, opportunities, and action plans.
• Collaborate with vice presidents, directors, account leaders, sales teams, and delivery teams to align commercial and operational priorities.
• Assume overall accountability for delivery outcomes, service quality, and client satisfaction across the assigned portfolio.
• Serve as the executive delivery lead for client and CGI stakeholders, ensuring proactive governance of risks, priorities, escalations, and strategic delivery decisions.

Leadership d’équipe

• Lead, coach, and engage a multidisciplinary team of Salesforce professionals.
• Be accountable for talent management, including goal setting, performance reviews, career development, and succession planning for team members under their leadership.
• Contribute to recruitment, staffing, retention, and career development.
• Provide coaching, mentoring, and guidance to managers, consultants, and experts within the practice.
• Support skills development and the achievement of relevant Salesforce certifications.
• Create a positive, collaborative, and results oriented work environment.
• Support performance management, succession planning, and leadership development.

Qualifications requises pour réussir dans ce rôle

• Bachelor's degree in computer science, business administration, engineering, information systems, or a related field, or equivalent experience.
• Significant experience in a leadership role within consulting services, IT delivery, digital transformation, or practice management.
• Demonstrated experience managing large scale Salesforce, CRM, or digital transformation engagements.
• Strong knowledge of the Salesforce ecosystem and its core solutions.
• Experience managing portfolios, programs, accounts, or application services.
• Proven ability to manage complex commitments, multidisciplinary teams, and demanding client environments.
• Solid understanding of delivery models, including projects, managed services, application support, and enhancement engagements.
• Strong financial management skills, including revenue, margin, forecasting, budgeting, utilization, and profitability.
• Ability to build trusted relationships with clients, including executive stakeholders.
• Experience in business development, proposal development, estimation, negotiation, and solution structuring.
• Strong leadership, communication, collaboration, problem solving, and priority management skills.
• Client focus, business acumen, operational discipline, and a strong commitment to quality.
• Proficiency with modern collaboration, productivity, and AI enabled tools (e.g., Microsoft Copilot, ChatGPT Enterprise, Salesforce Agentforce, or equivalent) to enhance productivity, decision making, and delivery quality.
• Bilingualism in French and English is required due to the nature of the role, which involves interactions with clients, partners, and teams across Canada and globally.

Atouts

• Experience within Salesforce practice or Centre of Excellence.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, MuleSoft, Tableau, or Agentforce.
• Experience with Salesforce integration, managed services, post implementation support, or DevOps.
• Knowledge of Agile, hybrid, or waterfall delivery methodologies.
• Experience modernizing CRM platforms to Salesforce.
• Experience with requests for proposals, executive presentations, and account strategies.
• Experience managing local, national, global, or partner based teams.
• Relevant Salesforce certifications.

Ce que vous pouvez attendre de CGI

• A strategic role within a growing Salesforce Centre of Excellence.
• The opportunity to influence the evolution of a key CGI practice.
• Challenging engagements with large and complex clients.
• A collaborative environment where expertise, innovation, and leadership are valued.
• Meaningful opportunities for professional development and career progression.
• The strength of a global network combined with the proximity of engaged local teams.

Compétences

• English
• French
• Customer relation
• Delivery management
• Financial management
• Leadership
• Salesforce CRM