Business Analyst & Scrum Master

Role: Business Analyst & Scrum Master

Location: Montreal / Hybrid / F2F interview

Background check MANDATORY

Duration: 6+ Months

Description du poste

We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management, governance, reporting, and cross-functional operations within a global financial services organization.

The successful candidate will act as a bridge between business stakeholders and technology teams, driving requirement discovery, process analysis, solution definition, and Agile delivery execution. This role requires strong stakeholder management skills, a deep understanding of enterprise application delivery, and the ability to facilitate collaboration across product, architecture, engineering, operations, risk, and compliance teams.

The ideal candidate will combine business analysis expertise with Agile Scrum leadership, ensuring delivery teams remain aligned with business objectives while maintaining effective execution and continuous improvement.

About the Department

The department delivers innovative technology solutions that support critical business functions across governance, operational oversight, risk management, regulatory obligations, workflow automation, reporting, and enterprise operations.

What You'll Do in the Role

Business Analysis

• Partner with business stakeholders to understand strategic objectives, operational challenges, and business requirements.
• Conduct workshops, interviews, process walkthroughs, and discovery sessions to gather and document requirements.
• Analyze current-state business processes and define future-state operating models.
• Create business requirements documents, functional specifications, user stories, process flows, use cases, and acceptance criteria.
• Identify opportunities for workflow optimization, automation, and process standardization.
• Work closely with solution architects and engineering teams to ensure business requirements are translated into effective technical solutions.
• Support solution design discussions and validate proposed functionality against business expectations.
• Facilitate user acceptance testing, business validation, and production readiness activities.

Scrum Master Responsibilities

• Facilitate Agile ceremonies, including sprint planning, daily standups, backlog refinement, retrospectives, and sprint reviews.
• Support Product Owners in maintaining a prioritized backlog aligned to business priorities.
• Monitor sprint progress and delivery commitments while managing risks, issues, dependencies, and impediments.
• Promote Agile best practices and continuous improvement across the delivery team.
• Provide transparency into delivery status, roadmap progress, and release planning.
• Coordinate across multiple technology and business teams to ensure successful program execution.
• Help establish delivery governance processes, metrics, and reporting mechanisms.
• Drive team accountability and foster a culture of collaboration, quality, and continuous improvement.

Stakeholder Management

• Serve as a trusted advisor to business, technology, and operational stakeholders.
• Communicate project status, risks, dependencies, and decisions to senior management.
• Manage competing priorities and facilitate alignment between business and technology teams.
• Support change management activities, user communications, and adoption initiatives.

What You'll Bring to the Role

• 8+ years of experience as a Business Analyst, Product Analyst, Scrum Master, or Delivery Lead supporting enterprise technology initiatives.
• Proven experience working on large-scale application development, workflow automation, digital transformation, or platform modernization programs.
• Strong understanding of Agile methodologies including Scrum, Kanban, and Scaled Agile principles.
• Extensive experience gathering, documenting, and managing business and functional requirements.
• Experience creating process maps, user journeys, workflow diagrams, and business capability models.
• Strong knowledge of software development lifecycle (SDLC) and Agile delivery practices.
• Experience working closely with solution architects, developers, QA teams, and product owners.
• Strong analytical and problem-solving capabilities with attention to detail.
• Excellent written and verbal communication skills.
• Ability to facilitate discussions across both technical and non-technical audiences.
• Experience working within highly regulated environments such as banking, financial services, insurance, or capital markets.
• Bachelor's or Master's degree in Business, Information Systems, Computer Science, Engineering, or a related field.

Preferred Qualifications

• Experience supporting governance, compliance, risk, audit, legal, operational controls, or regulatory reporting functions.
• Familiarity with workflow management, case management, document management, or business process automation platforms.
• Experience using Jira, Confluence, Azure DevOps, or similar Agile management tools.
• Knowledge of enterprise integration concepts, APIs, and data flows.
• Experience with data analysis, reporting, and dashboarding tools.
• Scrum Master, Agile, SAFe, CBAP, PMI-PBA, or similar professional certifications.
• Experience working in global delivery environments with distributed teams.

Skills That Will Help You Excel

• Outstanding stakeholder management capabilities.
• Strong facilitation and workshop leadership skills.
• Excellent organizational and planning abilities.
• Ability to navigate ambiguity and drive clarity.
• Strong influencing and negotiation skills.
• Commercial and business acumen.
• Data-driven decision-making mindset.
• Ability to balance strategic thinking with execution focus.
• Strong leadership, collaboration, and relationship-building skills.

Experience

• At least 8 years of relevant experience would generally be expected to find the skills required for this role.

Ideal Candidate Profile

• The ideal candidate has previously supported the delivery of enterprise platforms involving workflow management, process automation, governance, reporting, integrations, and operational oversight within a complex financial services environment, while simultaneously performing both Business Analyst and Scrum Master responsibilities in an Agile delivery model.