Ultra Luxe Fragrance Expert - Part-Time

Profile

As an Ultra Luxe Fragrance Expert, you will play a key role in delivering an exceptional luxury experience, engaging clients through inspiring storytelling and introducing them to our universe of fragrance and craftsmanship. You will be a true brand ambassador, guiding clients through the product range and ensuring they leave with more than just a purchase – a memorable experience.

You will be responsible for driving sales, fostering long-term client relationships, and actively contributing to the success of the store. Additionally, you will take the initiative in creating inspiring in-store experiences, ensuring every client interaction is unique and engaging.

Description du poste

Drive Sales G Category Performance + Client Engagement

• Welcoming and advising clients, ensuring a personalized and engaging experience. Create and foster a welcoming and luxurious environment that reflects the high standards of our luxury fragrance brands.
• Developing long-term relationships to improve client loyalty, leveraging sales/education tools and brand storytelling.
• Acquiring deep knowledge of every product and the brand itself to act as a true expert. Provide expert knowledge to our clients on luxury fragrance brands and products.
• Proactively cross-selling to introduce clients to our full product universe across categories.
• Staying ahead of trends and product knowledge to confidently guide customers.
• Taking initiative in creating unique in-store experiences that immerse clients in the universe of luxury fragrance.
• Achieving daily sales goals and contributing to the overall store success.
• Lead by example, demonstrating best practices in client service, product knowledge, and sales techniques.

Operational Standards - Fragrance

• Ensure the luxe fragrance and fragrance area is impeccably maintained, with products well-stocked and displays visually appealing.
• Manage inventory levels and conduct regular stock checks.
• Oversee the implementation of visual merchandising guidelines to enhance client experience.

Event Support:

• Occasionally support other store launches and special events, ensuring seamless execution and exceptional client experiences.

Brand Representation:

• Serve as a brand ambassador, representing the luxury fragrance brands with professionalism and enthusiasm.
• Uphold appearance and uniform standards to maintain a professional and luxurious image.
• Stay informed about industry trends, new product launches, and competitor activities.

Nous aimerions que vous postulez si :

• You thrive in an environment where Service Excellence is central, and where your ability to offer personalized, tailored experiences through your deep product knowledge helps create moments that go beyond a simple sale.
• You are self-motivated, adaptable, and proactive, ready to take ownership of every client interaction, and eager to contribute to the growth of the store while being part of a high-performing team.
• Passion for luxury products and a keen sense of style.
• You are not only an enthusiast and able to adapt easily to any situation, but also self-motivated, focused and able to take initiatives.

Duties and Responsibilities

• Time Spent
• Drive Sales C Category Performance+ Client Engagement — 70%
• Operations – Fragrance — 15%
• Brand Representation — 10%
• Event Support — 5%

Working Conditions

Able to lift 50 lbs. / Standing for a majority of the workday. Ability to work in a fast-paced, dynamic environment

Within Retail, occasionally at Field Support Centers and Training Venues.

Environment: Must be comfortable in store with high use of fragrance

Travel on occasion within [Province] (Potentially within Canada / US for Education Opportunities)

Qualifications

• Proven experience in luxury fragrance sales (at least 1 year). Passion for luxury fragrance and a keen sense of style.
• Exceptional client service, engagement and interpersonal skills
• Excellent verbal and written communication skills.
• Strong ability to connect with clients through storytelling and product knowledge.
• Confident in cross-selling and creating personalized recommendations.
• A proactive mindset with a passion for creating engaging in-store experiences.
• Flexible, yet punctual and reliable.