Supervisor, Airports Operations Control

Description du poste

Reporting to the Director, Airport Operations Control, the IOC Supervisor, Airport Operations Control, is part of a team of several supervisors, who support the PSS and DCC teams from the IOC, in managing day-to-day operations, and provide the necessary follow-up in special situations. He plays a key role in managing irregular operations, supporting his teams and ensuring communication with the Duty Manager and the various departments involved. He ensures that service levels are respected and that all Air Transat procedures are followed.

He also participates in various meetings and operational committees, and follows up on services that have not met established requirements. He provides an analysis of the causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups.

The supervisor handles files requiring special assistance, and ensures good communication with all departments involved in operations. He also handles performance reviews and disciplinary follow-ups when required, as well as certain administrative tasks such as scheduling. He plays an active role in establishing procedures and providing training for his agents.

Qualifications

• High school diploma or equivalent
• Excellent command of French (written and spoken)
• Excellent command of English (written and spoken)
• At least 5 years of experience in the airport industry
• Proficiency in Microsoft Office software
• Proficiency in Amadeus Altea CM

Atouts appréciés

• Proficiency in Spanish
• Proficiency in Amadeus Altea FM
• Knowledge of Radixx and PDP systems

Compétences professionnelles requises

• Excellent stress management and ability to work under pressure
• Strong sense of responsibility
• Ability to prioritize and make difficult decisions
• Excellent communication skills
• Demonstrates leadership
• High degree of autonomy
• Ability to work well in a team
• Demonstrates excellent organizational skills and employs structured and organized work methods

Informations supplémentaires

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Équité en matière d’emploi

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.