Senior Manager, Commercial Client Lifecycle Fraud Strategy

Description du poste

We are seeking a highly motivated fraud leader to help build and operationalize modern fraud controls across commercial banking access channels. Reporting to the Director, Commercial Client Lifecycle and Deposits Fraud Strategy, you will support the design, execution, and optimization of fraud controls across various channels in the client lifecycle journey.

This is an opportunity to work on high-impact fraud transformation initiatives involving digital trust, behavioral analytics, authentication modernization, and cross-channel fraud detection. You will balance fraud loss, client experience, operational cost, and risk appetite while serving as a trusted advisor on large-scale transformation initiatives.

Ce que vous ferez

• Support fraud strategy execution across commercial onboarding, cheque ecosystems, and client lifecycle activities.
• Develop and optimize fraud controls related to fraudulent enrollments and ongoing client eligibility to our products and our channels
• Analyze fraud events, onboarding trends, client behaviors, and operational metrics to identify emerging threats and optimization opportunities.
• Support fraud mitigation initiatives involving first-party fraud, mule businesses, synthetic entities, and lifecycle abuse.
• Partner with Commercial Channels Fraud and Payments Fraud teams to support integrated enterprise fraud intelligence and cross-domain detection capabilities.
• Support implementation of fraud technologies, analytics platforms, and control modernization initiatives.
• Prepare fraud reporting, analytics, executive updates, and control performance insights.
• Coordinate with onboarding, operations, trade, product, risk, fraud, cybersecurity, and technology teams on fraud mitigation initiatives.
• Provide senior management with timely updates on fraud loss savings and risk performance.
• Conduct data analysis to support business cases for technology or FTE investment.
• Work collaboratively in cross-functional squads to optimize the risk balance while managing prioritized backlogs.
• Research and assess best-in-class fraud mitigation strategies and technologies.
• Lead day-to-day engagement with fraud technology vendors and partners, supporting proof-of-concepts, capability assessments, implementation activities, and ongoing performance management.

Exigences (Must-haves)

• Deep understanding of the Commercial client lifecycle, from onboarding to enrollment of products, to de-market, and everything in between
• 5+ years of demonstrable experience in fraud management, onboarding/KYC, financial crimes, commercial banking risk or operational risk
• Proven expertise in commercial banking client onboarding, account opening, product enrollment workflows, and associated fraud risks
• Hands-on experience designing, implementing, and monitoring risk controls, investigations, analytics programs, and onboarding review processes
• Advanced Excel proficiency for fraud analytics, trend analysis, reporting, and data interpretation—demonstrated through complex models and dashboards
• Proven track record managing multiple concurrent initiatives and delivering results within fast-paced transformation environments
• Excellent written and verbal communication skills with demonstrated ability to influence stakeholders at senior management levels

Atouts (Nice-to-have)

• Experience with behavioral analytics, authentication technologies, or fraud monitoring platforms
• Knowledge of commercial payment ecosystems and payment fraud typologies
• Familiarity with data tools (SQL, Python, SAS, Power BI, Tableau, Alteryx, or equivalent)
• Familiarity with API security or host-to-host banking integrations
• Exposure to AI/ML fraud detection or fraud intelligence programs
• Project management or consulting experience
• Vendor Management Experience

Ce que nous offrons

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities
• A comprehensive Total Rewards Program
• Leaders who support your development

Compétences du poste (Job Skills)

Commercial Banking Operations, Decision Making, Fraud Management, Fraud Risk Management

Détails supplémentaires du poste (Additional Job Details)

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
• City: Toronto
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: PERSONAL & COMMERCIAL BANKING
• Job Type: Regular
• Pay Type: Salaried
• Posted Date: 2026-06-25
• Application Deadline: 2026-07-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Nos opportunités d’emploi (Our Employment Opportunities)

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Informations sur la candidature

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.