Night Auditor

Quality Inn & Suites — Night Audit (Temps partiel)

Description du poste

Join our dynamic hospitality team as a Night Auditor – Overnight Front Desk Agent! In this vital role, you will be the first point of contact for our guests during the overnight hours, ensuring a seamless and welcoming experience. Your energetic and attentive approach will help maintain the highest standards of guest services, hotel operations, and security. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for hospitality management, this is the perfect opportunity to showcase your talents and grow within a vibrant resort setting.

Responsabilités

• Greet and assist guests with check-in and check-out procedures during overnight hours, providing exceptional customer service with enthusiasm and professionalism.
• Manage multi-line phone systems, respond to guest inquiries, and handle reservations with clarity and efficiency.
• Conduct nightly audits of guest accounts to ensure accuracy in billing and financial records while maintaining confidentiality.
• Monitor security cameras, perform safety checks around the property, and address any security concerns promptly.
• Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth daily operations.
• Assist guests with special requests, provide local information, and foster positive guest relations to enhance their stay.
• Maintain cleanliness and organization at the front desk area while adhering to hotel policies and procedures.

Exigences

• Proven experience in hospitality management or hotel front desk operations, preferably in resort or hotel environments.
• Strong customer service skills with a friendly, energetic attitude and excellent phone etiquette.
• Ability to handle multi-line phone systems efficiently and professionally.