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Détails du poste
- Lieu de travail : Montreal (Télétravail)
- Type de poste : Permanent à temps plein
Description du poste
100% Remote
6+ yrs experience on Kronos 8.1
Experience on production support that includes:
- Experience on working under tight SLAs
- Experience on Incident Resolution Life Cycle
- Experience on Incident Management Tool (e.g. ServiceNow)
- Excellent verbal and written communication skills to handle vast user base and other IT stakeholders from integrating applications
- Ability to troubleshoot production issues in a timely manner/under the SLA timeline
- Ability to prioritize and multitask to be able to handle multiple production issues in parallel
- Experience on coordination with offshore resources to ensure all production issues are resolved within allowed SLA
- Experience on Kronos to Dayforce Migration is preferred
