Détails du poste
- Lieu de travail : Montreal
- Type de poste : Permanent à temps plein
Description du poste
Our Technology & Product Development teams transform bold ideas into immersive, world-class solutions. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in driving next-generation tech solutions for the moments that matter most.
At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide. From VR/AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day. Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.
Responsabilités clés
- Own and lead Major Incidents (P1/P2) as the single point of coordination and control
- Must be available for 24/7 on-call
- Assess and validate incident priority and business impact
- Initiate, lead, and control the major incident bridge, ensuring disciplined execution
- Mobilize and coordinate technical teams and stakeholders for rapid response
- Drive service restoration by ensuring focus, prioritization, and resource alignment
- Provide structured and timely communications to stakeholders and senior leadership
- Act as liaison between Service Desk, IT teams, and business stakeholders
- Escalate incidents to senior leadership or specialized teams when required
- Ensure full documentation of incident timeline, actions, decisions, and resolution
- Validate resolution and full restoration of services before closure
- Support and authorize emergency change activities during incidents
- Ensure handoff to Problem Management for root cause analysis and prevention
- Lead post-incident reviews and track improvement actions
- Identify gaps and drive continuous improvement initiatives
- Coach teams during incident response and improve operational effectiveness
- Contribute to knowledge base, playbooks, and incident procedures
- Participate in on-call rotation for major incident coverage 24/7
Qualifications minimales
- 2–3 years of experience in IT Operations or Incident Management
- Experience managing major and critical incidents
- IT Technical general knowledge
Qualifications préférées
- Bachelor’s degree in IT or related field
- ITIL 4 Foundation
- Excellent communication and stakeholder management
- Ability to drive accountability across technical teams
- Strong understanding of ITIL Incident & Major Incident processes
- Experience with ServiceNow ITSM
- Analytical and problem-solving mindset
Ce que nous offrons
- Group Insurance
- Telemedicine
- Employee and Family Assistance Program
- Employee Stock Purchase Plan
- Group RRSP
- CAE Pension Plan/Defined Benefit Plan
- Sabbatical Leave
- Flex Time
- Enhanced Parental Leave
Flexible and modern working environments
A collaborative workplace
A dynamic and innovative environment
Come share your passion with us!
With over 10,000 employees in more than 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: www.cae.com
À propos de CAE
Type de poste
Regular
