Contact Center Solutions Integrator (Five9)

Informations sur le poste

Salary: $111,000 - 133,000 per year

Exigences

• We require deep expertise in the Five9 Contact Center platform.
• We need strong technical knowledge of cloud services such as Azure, AWS, or GCP.
• We require hands-on experience with contact center environments across inbound, outbound, email, messaging, and SMS channels.
• We need substantial experience building IVAs and conversational automation solutions.
• We require proven skill integrating CCaaS platforms with third-party systems such as CRMs, ERPs, ticketing tools, payment processors, UC, WFM, and BI platforms.
• We expect comfort working with REST APIs.
• We require experience with C#, or HTML and JavaScript.
• DevOps experience is considered an asset.
• Experience with other CCaaS platforms such as Webex Contact Center, Zoom Contact Center, or Genesys Cloud is an asset.
• Experience with NLU/NLP platforms such as Dialogflow or Lex is an asset.
• Database management system knowledge is an asset.
• Development experience in .NET, NodeJS, or Python is an asset.
• We require fluency in English, with French as a strong asset.
• We require a university degree in a related discipline.
• We require at least 5 years of contact center experience.
• We require at least 3 years of CCaaS deployment experience.
• We need someone who can work independently and stay self-motivated.
• We need the ability to manage multiple projects at once.
• We require willingness and ability to travel.
• We value leadership, assertiveness, and the ability to influence effectively.
• We need the ability to manage customer expectations and deliverables while meeting scope, timeline, budget, and satisfaction goals.
• We are looking for a dedicated, action-oriented, curious, and intelligent professional.
• We value a humble, driven, and people-savvy mindset.

Responsabilités

• We want you to act as a technical advisor with expert knowledge of partner CCaaS solutions.
• We expect you to support business analysts in gathering business and technical requirements and maintaining build documentation.
• We need you to implement, configure, and validate proposed solutions.
• We want you to provision CCaaS instances and configure SIP trunking and related integrations.
• We expect you to design and build voice bots, chat bots, self-service IVRs, and DTMF IVRs.
• We need you to perform system setup, including users, skills, queues, and inbound and outbound campaigns.
• We want you to create omnichannel customer experiences.
• We expect you to deploy AI-powered capabilities such as real-time transcription, agent assist, speech and text analytics, and predictive engagement.
• We need you to contribute to AI application development initiatives.
• We expect you to maintain technical reference materials, including processes, scripts, and module descriptions.
• We want you to stay current on partner solution offerings, new features, and product releases.
• We need you to share your learnings with our internal knowledge base.
• We expect you to support internal initiatives that improve the quality and efficiency of our integration services.
• We want you to deliver training to end users such as agents, supervisors, and administrators when needed.
• We need you to help resolve complex product issues and escalated support cases.
• We expect you to take on other relevant duties as required.

Technologies

• AI
• AWS
• Azure
• C#
• Cloud
• DevOps
• GCP
• Genesys
• Support
• JavaScript
• NodeJS
• Python
• REST
• ASP.NET
• API
• CRM
• ERP

Plus

More:

We are Inoria, a CallTower company, and we are seeking a Five9 Contact Center Solutions Integrator to join our professional services team. In this role, you will work closely with experienced project managers, business analysts, and trainers to deliver customer-focused CCaaS implementations and specialized integration services. We offer a dynamic environment where technical expertise, leadership, teamwork, and strong client service are essential. Depending on business needs, you may also support a specific customer as a staff augmentation resource on a part-time or full-time basis.

last updated 22 week of 2026