Associé(e) de la quincaillerie (Temps partiel) TEMPORAIRE

Description du poste

Position Overview:

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.

Principales responsabilités

Key Responsibilities:

Assure la satisfaction client

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them

Stimule les ventes

• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean

Développe les compétences et les connaissances

• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services

Maintient la sécurité et la sûreté

• Follows all safety policies and procedures, Loss Prevention policies and procedures

Compétences

Competencies:

• Communicates Effectively
• Customer Focus

Compétences

Skills:

• Interpersonal Skills

Gestion directe / subordonnés directs

Direct Manager/Direct Reports:

• Department Supervisor

Exigences de déplacement

Travel Requirements:

• No travel requirements

Exigences physiques

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Conditions de travail

Working Conditions:

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Formation minimale

Minimum Education:

• High School Diploma or equivalent

Expérience professionnelle minimale

Minimum Years of Work Experience:

• 1 to 2 years Retail or Trade experience an asset

Expérience minimale en leadership

Minimum Leadership Experience:

• NA

Certifications

Certifications:

• NA

Autres exigences / atouts

Other Requirements/Assets:

• NA