Quality Operations Associate

Introduction

At Caméléon, we believe that happiness at work comes from the right match between the right role, the right company, the right manager, and a stimulating environment where you can thrive.

Today, we are offering an exciting opportunity to join a well-established company in the medical device industry, where quality, innovation, and patient safety are at the heart of everything they do.

If you are passionate about quality, detail-oriented, and enjoy understanding, analyzing, and improving processes, this opportunity could be exactly what you are looking for!

Détails du poste

Location: Pointe-Claire, QC

Employment Type: Full-time permanent position

Environnement de travail

You will join a well-established organization in the medical device sector, recognized for the quality of its products and its strong commitment to patient safety.

You will work within a collaborative and multidisciplinary team, interacting with Commercial (Branded and Private Label), Operations, Customer Service, Supplier Quality, and Regulatory Affairs teams.

This is a dynamic environment where your ability to analyze, propose solutions, and drive improvements will have a real impact.

Votre rôle au quotidien

As a Quality Operations Associate, you will play a key role in managing quality activities, with a strong focus on complaint handling and continuous improvement.

More specifically, you will:

• Manage customer complaints in an ISO 13485 regulated environment
• Lead and support quality investigations (root cause analysis, risk assessment, resolution)
• Ensure proper tracking and effectiveness of CAPAs (Corrective and Preventive Actions)
• Collaborate with cross-functional teams to resolve quality issues
• Identify trends and recommend improvement actions
• Participate in internal audits and support compliance with the Quality Management System (QMS)
• Maintain accurate and compliant documentation in line with regulatory requirements
• Actively contribute to continuous improvement of quality processes

Les incontournables

• College diploma (DEC) in a scientific field
• Minimum of 3 years of experience in an ISO 13485 regulated environment
• Experience in Quality Assurance (QA), ideally with complaint handling or CAPA
• Good understanding of Quality Management Systems (QMS)
• Strong communication skills in both French and English (written and spoken)
• Strong attention to detail, analytical mindset, and sound judgment
• Ability to manage multiple priorities in a fast-paced environment
• Team player with a strong customer-centric mindset

Idéalement

Nice to have:

• Experience in complaint handling
• In-depth knowledge of ISO 13485
• Experience with QMS and ERP systems
• Training or certification in Quality Assurance or Root Cause Analysis

6 bonnes raisons de postuler !

• Join a recognized company in the medical device industry
• Play a key role with direct impact on product quality and patient safety
• Work in a collaborative and stimulating environment
• Grow your expertise in a highly regulated quality environment
• Be involved in meaningful continuous improvement initiatives
• Enjoy a structured, supportive, and people-focused workplace

Prêt à rejoindre l’aventure ?

We can’t wait to meet you!

Send us your application today or reach out confidentially. At Caméléon, we are always looking for passionate talents ready to make a difference