Change Management Specialist OPL (Commercial Lines / Specialty Lines)

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Change Management Specialist OPL (Commercial Lines / Specialty Lines) to join our Change Management team and help drive large-scale transformations.

At Intact, change management is a performance accelerator: it helps our teams and partners adopt new ways of working, reduce friction, and unlock new growth opportunities. You will play a central role in delivering change strategies nationwide. Working closely with project teams and stakeholders, you will deliver impactful communications, practical training, actionable tools, mentoring, and a clear view of on-the-ground impacts.

What you’ll do here:

• Design and deploy change strategies that accelerate adoption of new behaviours and AI tools.

• Engage stakeholders (senior leadership, operations, partners) and build trusted relationships to align needs and drive buy-in.

• Conduct analyses (stakeholder, impact, risk) and propose pragmatic mitigation plans.

• Create clear, engaging communications and training (including the OPL program), delivered at the right time, in collaboration with key teams and the eLearning developer.

• Identify resistance, remove barriers, and foster an agile, flexible, solutions-oriented culture.

• Facilitate workshops, meetings, and training sessions that energize people and build commitment.

• Implement KPIs and monitoring tools and share meaningful updates and recommendations with leadership.

• Align change activities with delivery timelines, particularly in an Agile environment.

What you bring to the table:

• Relevant education (business, HR, organizational psychology) or equivalent experience.

• At least 7 years of experience in change management and project deployment.

• Excellent communication, presentation, and facilitation skills; comfortable working with executive leaders.

• Strong ability to collaborate with cross-functional teams.

• Strong familiarity with AI tools, using sound judgment, maintaining confidentiality, and applying responsible-use practices.

• Knowledge of Agile ways of working and experience supporting Agile transformation.

• Insurance experience (an asset) and/or a change management certification.

• Influence, strategic mindset, creativity, comfort with ambiguity, and a results-driven approach.

• Strong project management and planning skills, with rigor around deliverables and timelines.

• No Canadian work experience required however must be eligible to work in Canada.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country

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